About Karishma Goel, MBA
Desired Job Title Digital Media Manager
• Manage daily community moderation of multiple Facebook groups; routing posts, monitoring comments, escalating issues and providing guidance to unblock user trials participants.
• Foster a sense of community by engaging with group members and responding to user concerns.
• Collaborate with internal stakeholders and cross-functional partners to identify new ways to drive engagement and interaction within the community; build dashboards using data from groups, create and send weekly Newsletters.
• Understand top customer issues and complaints across multiple user trials programs and communicate top issue roll ups to product and XFN partners.