About Karishma Goel, MBA

  • Qualifications Master’s Degree
  • Preferred Work Schedule Full-time Job
  • My Experience 4 Years
  • Last Job Title Community Manager II
  • Desired Job Title Digital Media Manager

Description

• Manage daily community moderation of multiple Facebook groups; routing posts, monitoring comments, escalating issues and providing guidance to unblock user trials participants.
• Foster a sense of community by engaging with group members and responding to user concerns.
• Collaborate with internal stakeholders and cross-functional partners to identify new ways to drive engagement and interaction within the community; build dashboards using data from groups, create and send weekly Newsletters.
• Understand top customer issues and complaints across multiple user trials programs and communicate top issue roll ups to product and XFN partners.

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