Alpha Portfolio Services, AVP

Local Jobs State Street
  • United States, Berwyn, PA 19312 View on Map
  • Post Date : September 16, 2020
  • Apply Before : October 16, 2020
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Job Description

Who we are looking for

The Alpha Enterprise Business Support Team provides supports to both the Client Account Manager and Investment Operations Teams in terms of creating and running our operational control framework. The role will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the Client. The role is supporting a Single Client Relationship and Operational Teams in multiple locations.

Responsible for producing results of daily accounts review to confirm health of portfolios for trading, reporting and performance. Under the direction of the AVP, monitors assigned accounts for issues associated with cash, settlements, ad-hoc processing, and client reporting and performs pre / post cycle reviews. Expected to work with reduced oversight to identify exceptions and escalate issues once appropriate research has been completed. This person will be highly regarded with an excellent track record in his or her current environment and must be a strong decisive results oriented individual who can develop and manage relationships across the company with a wide variety of partners based on trust, teamwork and knowledge.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM.

State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses.

Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for

As Alpha Portfolio Services, AVP you will

  • Perform key Recordkeeping functions
  • Perform daily checks on file deliverables to the clients investigate discrepancies and ensure daily resolution of identified queries
  • Perform an overview function for the Shared Services functions identifying operational trends issues and areas for improvement.
  • Perform work independently within scope of established guidelines and according to specific procedures.
  • Assist the officers in handling and resolving issues involving all operational and various IT areas (e.g. Asset servicing Trade Operations Client Reporting)
  • Work independently to research and resolve problems considering multiple avenues for resolution.
  • Provide support and act as to multiple operational areas relating to Enterprise queries.
  • Conduct special/ad-hoc reports as required
  • Complete system testing for Change Control enhancements
  • Complete any ad-hoc tasks as identified by the line manager
  • Ensure all activities are compliant with corporate standards
  • Maintain clear and effective communications with immediate colleagues and Management
  • Adhere to internal procedures and best practices at all times
  • The position will require the ability to analyze diagnose design and implement solutions to work with client data for smaller clients or aspects of larger more complex clients.
  • Liaise with colleagues within the Berwyn, London, Australia and India SSC offices and divisions globally, where required, for query resolution
  • Act as the main point of contact for client queries relating to the Recordkeeping system and client file deliveries are tracked with proactive management to ensure timely response and resolution
  • Perform key Recordkeeping system functions
  • Perform an overview function for the Shared Services functions identifying operational trends issues and areas for improvement.
  • Perform work independently within scope of established guidelines and according to specific procedures.
  • Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trader Support and Client Reporting)
  • Assist in the set up and transition process of new client accounts
  • Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
  • Take ownership of issues to resolution, engage teams as needed to gain consensus and communicate progress.

What we value

These skills will help you succeed in this role

  • Work independently to research and resolve problems considering multiple avenues for resolution.
  • Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
  • Provide guidance and support, act as resource and assist team members from multiple operational areas relating to Enterprise queries.
  • Review and ‘sign off’ internal Change Specification Documents impacting Enterprise systems and assess client impacts
  • Complete any ad-hoc tasks as identified by the line manager
  • Provide Subject Matter expertise for complex system architecture queries / changes

Education & Preferred Qualifications

  • B.S. degree in Accounting or Finance preferred. Would also consider Business Technology degree.
  • Minimum 7-9 years of Middle Office and/or Front Office support experience.
  • Previous experience with Charles River Development software a plus.
  • Knowledge of securities language preferred.
  • Must be self-motivated adaptable and show initiative in different circumstances and under pressure.
  • Strong interpersonal, organizational, and attention to detail skills.
  • Flexibility in working outside of your responsibilities and areas of expertise.
  • Strong written and verbal communications.
  • Must be deadline oriented with the ability to provide technical expertise to resolve daily problems.
  • Excellent analytical skills. Able to communicate effectively with clients and colleagues at all levels
  • Able to communicate effectively with clients and colleagues at all levels
  • SQL writing experience preferred. Or willingness to learn immediately.
  • Good team work skills.
  • Flexible working hours may be required.
  • Microsoft Office Suite Literate – Word, Excel, PowerPoint

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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