Area Manager, Delivery Operations

Local Jobs Amazon.com Services LLC
  • United States, Waynesboro, VA View on Map
  • Post Date : October 14, 2020
  • Apply Before : November 13, 2020
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Job Description

  • A Bachelor’s Degree or 2+ years Amazon (blue badge/FTE) experience
  • 2+ years of direct management experience for employees and their performance
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • A completed Bachelor’s Degree from an accredited university OR 2+ years Amazon experience
  • 2+ years of direct management experience for employees and their performance
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
  • You are authorized to work in the US without sponsorship

Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

Our Area Managers are responsible for the day-to-day operations of an Amazon Delivery Station which includes inbound, outbound and sortation operations. Wagon Wheel Delivery Stations represent the last leg of our delivery network for small parcel and heavy/bulky packages. Customer packages travel from our Fulfillment Centers to regional Sort Centers and finally end up at our local stations where they are sorted and dispatched directly to the customer via delivery service partners (couriers).

Key Job Duties

  • Oversee the delivery of Amazon orders to customers
  • Build, optimize, and assign delivery routes on your shift
  • Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests
  • Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.
  • Troubleshoot problems through to resolution, escalating as necessary
  • Review and update SOPs as required
  • Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays in a warehouse setting with varying temperatures
  • Push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  • Engage in full manual dexterity in both hands and wrists

We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical warehouse activities, with or without reasonable accommodation. These activities include:

  • Push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  • Lifting and moving material up to 49 pounds each
  • Bending, lifting, stretching and reaching both below the waist and above the head
  • Frequent walking in the building and around area; facilities are over a quarter mile in length
  • Standing and walking for up to 12 hours a day
  • Ascending and descending ladders, stairs, and gangways safely
  • Engage in full manual dexterity in both hands and wrists

  • Experience managing a team of 20+ employees
  • Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
  • Excellent customer service, communication, and interpersonal skills
  • A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
  • Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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