Associate Customer Service Consultant

Local Jobs EVERSOURCE in Customer Support & Success
  • United States, Manchester, NH View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
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Job Description

Check out this video and find out why our team loves to work here!

Assists with planning, coordinating and overseeing Billing-related activities and assignments associated with a variety of customer payment channels and sources (i.e., Billing issues, testing, updating rates, and Excel spreadsheets, all LNU and LPB and C2). Provides analytical, systems, and operational oversight and coordination of the Billing within the Customer Operations organization through the planning, development, and implementation of analytical tasks and assignments.

Eversource Energy is the largest Energy delivery company in New England. We support approximately 4 million Electric, Natural Gas, and Water utility customers across CT, MA and NH. Be a part of our mission to deliver reliable energy and superior customer service.

This role assists with planning, coordinating and overseeing Billing-related activities and assignments associated with a variety of customer payment channels and sources (i.e., Billing issues, testing, updating rates, and Excel spreadsheets, all LNU and LPB and C2). Provides analytical, systems, and operational oversight and coordination of the Billing within the Customer Operations organization through the planning, development, and implementation of analytical tasks and assignments.


Essential Functions:
Assist with planning, developing, and implementing a variety of test plans and system testing as needed, including helping to develop detailed business requirements for any new or changing system application updates, and making any necessary updates to existing policies, procedures, and processes.

Assist with performing some technical and/or administrative assignments related to the Billing in the Customer Operations organization.

Assist with supporting IT and external vendor business partner IT teams to submit issues and help troubleshoot/resolve system and other operational and/or customer impact issues that surface related to Billing.

Act as a liaison and point of contact representing the Billing, supporting the development of business requirements/specifications for system development projects for new /existing systems.

As needed, participate in special projects/work teams to assist with implementing key initiatives, strategies, and process improvements that identify and recommend solutions to problems that help better serve our customers.

Assist in the coordination of key projects including schedule development and assignments as required.

Assist with analysis of proposed or existing methods, policies, procedures, processes, and/or technologies related to Customer Operations activities.

Provide input to help recommend and follow through on operational, system, or procedural improvements including manual or automated processes and applications related to Billing operations.

Perform assigned Storm Duty role and responsibilities during major storm/outage emergency events as required as well as support any other catastrophic or business continuity/ disaster recovery situation.


Worker Type:

Regular


Number of Openings:

1


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

 

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