Business Chat Representative – S

Local Jobs T-Mobile
  • United States, Louisville, KY View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
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Job Description

*** Hiring for 4 positions ***

T-Mobile USA is one of the fastest growing nationwide wireless carriers, providing voice, messaging and high-speed wireless data services. Our T-Mobile for Business group is on an accelerated growth curve with a strategic push to expand our business upmarket. Our high- spirited, entrepreneurial environment offers lots of growth and opportunity to those who enjoy a faster pace.

The Business Chat Representative is a new role for T-Mobile and is an excellent position for anyone interested in working with business customers who visit T-Mobile business websites.

As a team member, you’ll be a key contributor in T-Mobile’s revenue engine by being the first point of contact for all web based inquiries and leads. As a Business Chat Representative, you will cultivate and quickly respond to web inquiries from both existing and prospective customers. You will connect qualified potential customers with T-Mobile Account Executives.

Responsibilities

  • Responding in real time to web leads coming through T-Mobile for Business website.
  • Responsible for handling customer concerns/issues and sales requests, including but not limited to: account changes, phone upgrades, new lines of service, and general questions.
  • Researching leads, entering leads in Salesforce CRM and assigning them to the appropriate sales person


Qualifications

  • 1 year customer service experience
  • Technology savvy
  • Excellent communication and interpersonal skills
  • Ability to learn and follow processes thoroughly
  • Ability to work cooperatively and collaboratively with all levels of employees and management
  • A mature, self-motivated person with a positive, professional attitude
  • High capacity to operate effectively in a new role


Minimum Qualifications

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • Pre-employment background screen


Company Profile

As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

EOE Statement
We Take Equal Opportunity Seriously – By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

 

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