Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I in its Gardena, CA office. The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures.
Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products.
With a committed focus on delivering a high quality of member service, the Call Center Representative must bring a strong work ethic and the ability to develop strong, professional relationships with internal and external members. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.
This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries.
Compensation is commensurate with experience. NGFCU offers competitive compensation and a very rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with generous employer matching.
For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Type: Full-time
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Monday to Friday
- High school or equivalent (Required)
- Customer Service: 1 year (Required)
- Financial Services: 1 year (Required)
- Teller: 1 year (Required)
- Yes, temporarily due to COVID-19