Client Account Support Lead Analyst

Local Jobs Cigna in Customer Support & Success
  • United States, Bloomington, MN View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
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Job Description

POSITION SUMMARY

The Associate Service Delivery Manager is responsible for handling routine and progressively more complex work assignments in support of CST or SAMO leadership. Position requires intermediate account and operational knowledge in order to complete assigned work and ensure client satisfaction. Position is not external facing, unless assigned by leadership. Contributes to process improvement projects/initiatives. Proactively looks across work streams for opportunities to take on work/requests, ensuring workload remains at full capacity based on accomplished cross-training.

ESSENTIAL FUNCTIONS

With a focus on quality and timeliness maintain ownership for assigned intermediate level Service Requests.

Meet all service standards to ensure CST and client satisfaction.

Handle work stream specific assignments of a progressively more complex nature.

Begin to independently identify and resolve issues when possible and escalate as needed.

Special projects, tasks and initiatives as assigned.

QUALIFICATIONS

Bachelor’s degree in related field or 8 to 11 years of experience.

2-5 years relevant experience with Bachelor’s Degree or Master’s degree and 0-3 years of relevant experience.

Strong PC skills including Microsoft Office products, e-mail and the Internet.

Excellent verbal and written communication skills and ability to adjust communication content and style to internal audience.

Strong attention to detail.

Analytical and problem solving skills preferred.

Knowledge of the healthcare and PBM industry preferred.

Strong focus on book of business satisfaction.

Demonstrated ability managing projects, utilizing proven project management processes.

Ability to work cross- functionally to proactively communicate and to resolve issues with the highest sense of urgency.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

 

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