The Supervisor, UM Administration provides support for and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies. The Supervisor, UM Administration leads a team of 14-25 associates. Decisions are typically related to schedule, plans and daily operations.
Responsibilities include but are not limited to the following:
- Performs escalated or more complex work of a similar nature, and supervises others.
- Coordinates and provides day-to-day oversight to associates.
- Ensures consistency in execution across team.
- Holds team members accountable for following established policies.
- Communicates regularly and effectively with associates, and works to remove obstacles for staff.
- Leads and empowers direct reports in a way that supports the growth and development of both competencies and contributions.
- Utilizes knowledge and experience to provide on-going training and support to team members.
- Helps team achieve goals and has responsibility for personnel issues, including required discipline.
- Identify projects and process improvements to drive business forward.
- 1 – 3 years of experience in a team leadership or supervisory position
- Certified Pharmacy Technician with valid Florida license
- Proficiency in Microsoft Office Word, Excel and PowerPoint
- Able to give direction and make sound business decisions
- Ability to exercise sound judgement and engage in ethical behavior
- Exceptional verbal and written communication skills
- Strong attention to detail
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Bachelor’s degree preferred
- General understanding of economic, financial and operational concepts
- Previous supervisory experience in a contact center or pharmacy setting
- Supervisory experience in a pharmacy, hospital or call center setting
Scheduled Weekly Hours