Clinical Pharmacy Review Supervisor, UM Administration

Local Jobs Humana
  • United States, Tampa, FL View on Map
  • Post Date : September 16, 2020
  • Apply Before : October 16, 2020
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Job Description

The Supervisor, UM Administration contributes to administration of utilization management by leading a team of service support associates. The Supervisor, UM Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.


Responsibilities

The Supervisor, UM Administration provides support for and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies. The Supervisor, UM Administration leads a team of 14-25 associates. Decisions are typically related to schedule, plans and daily operations.

Responsibilities include but are not limited to the following:

  • Performs escalated or more complex work of a similar nature, and supervises others.
  • Coordinates and provides day-to-day oversight to associates.
  • Ensures consistency in execution across team.
  • Holds team members accountable for following established policies.
  • Communicates regularly and effectively with associates, and works to remove obstacles for staff.
  • Leads and empowers direct reports in a way that supports the growth and development of both competencies and contributions.
  • Utilizes knowledge and experience to provide on-going training and support to team members.
  • Helps team achieve goals and has responsibility for personnel issues, including required discipline.
  • Identify projects and process improvements to drive business forward.


Required Qualifications

  • 1 – 3 years of experience in a team leadership or supervisory position
  • Certified Pharmacy Technician with valid Florida license
  • Proficiency in Microsoft Office Word, Excel and PowerPoint
  • Able to give direction and make sound business decisions
  • Ability to exercise sound judgement and engage in ethical behavior
  • Exceptional verbal and written communication skills
  • Strong attention to detail
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications

  • Bachelor’s degree preferred
  • General understanding of economic, financial and operational concepts
  • Previous supervisory experience in a contact center or pharmacy setting
  • Supervisory experience in a pharmacy, hospital or call center setting


Additional Information


Scheduled Weekly Hours

40

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