Customer Care Specialist

Local Jobs Praxair in Customer Support & Success
  • United States, Tonawanda, NY 14150 View on Map
  • Post Date : August 4, 2020
  • Apply Before : September 3, 2020
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Job Description

Praxair, Inc., a wholly-owned subsidiary of Linde plc, is a leading industrial gas company in North and South America and one of the largest worldwide. Praxair produces, sells and distributes atmospheric, process and specialty gases, and high-performance surface coatings. Our products, services and technologies are making our planet more productive by bringing efficiency and environmental benefits to a wide variety of industries, including aerospace, chemicals, food and beverage, electronics, energy, healthcare, manufacturing, primary metals and many others. For more information about the company, please visit our website at www.praxair.com.

The United States Industrial Gas (USIG) division of Praxair, Inc. is currently seeking Customer Care Associate in Tonawanda, NY. The Customer Care Specialist answers inbound calls on several different 800 phone numbers, enters orders for bulk industrial gases and facilitates customer requests. Answers chat and email inquiries from Customers. When not taking inbound calls, the Customer Service Specialist makes outbound calls to existing customers for tank gauge readings. The Customer Care Specialist negotiates order windows and interfaces with Logistics Planner to ensure economic and reliable deliveries to Praxair customers.

The duties include but are not limited to:
  • Excellent communication skills with internal and external customers.
  • Interface daily with sales, customer service technicians, accounting, and other internal groups to resolve issues and expedite customer orders.
  • Interface daily with sales, customer service technicians, accounting, and other internal groups to resolve issues and expedite customer orders.
  • Perform general administrative tasks i.e. coordinate meetings, expedite customer orders, data entry, prepare correspondence, process and resolve customer accounting issues.
  • Working knowledge of JDE and Field Centrix Systems.
  • Expert Knowledge- Lotus Notes, Microsoft Office Suite, Word, PowerPoint and Excel
  • Ability to work in a team environment
  • Practice defensive driving techniques
Qualifications
  • Requires a minimum of 2 year college degree
  • Prior Customer Service experience, ideally in a high call volume capacity is preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Primary Location New York-Tonawanda
Schedule Full-time
Job – Operations
Unposting Date Ongoing

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