Customer Service Agent – Travel

Local Jobs – Company in Customer Support & Success
  • Australia, South Melbourne VIC View on Map
  • Post Date : September 16, 2020
  • Apply Before : October 16, 2020
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Job Description

Luxury Escapes, winner of the Australian Travel Awards, ‘Employer of Choice 2018’, is one of the world’s fastest growing travel businesses, reaching up to 3.2 million unique travellers each month with exclusive limited time offers at ‘insider’ prices.

We are seeking an experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.

Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!


What we are looking for:

  • Someone that is used to a high volume of calls!
  • The ability to thrive working in a remote environment
  • Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
  • You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
  • Previous experience in the Travel industry – either customer support/bookings or front office is preferred but not required.
  • Likewise, if you have previous experience of Salesforce it would be beneficial.
  • If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!


What’s in it for you?

  • Flexible hours from 7am – 10pm, 7 days a week!
  • Competitive remuneration package!
  • Fun & flexible working environment – monthly celebrations and recognition programs.
  • Work for a travel firm that is planning for the future!

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!


Please only apply if you are based in Melbourne and have full working rights in Australia.


No Agency submissions please, we like to deal with applicants directly.

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