Customer Service Rep Sr Assoc- Austin, TX

Local Jobs Cigna in Customer Support & Success
  • United States, Austin, TX 78717 View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
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Job Description

Core Responsibilities:
o Receives requests via telephone regarding Insurance application status.

o Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.

o Performs research to respond to inquiries and interprets notifications to determine most effective response.

o Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

o Schedule may vary based on needs of business (hours of Operation M-F 7am- 7pm CST)

o Performance determined on may factors including phone metrics and quality assurance scores.

Minimum Qualifications:
Associates Degree or 2+ years’ call center preferred

Experience in customer service, call center environment required

Ability to handle high end customers in a professional manner

Bi-Lingual (Spanish) preferred

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

 

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