Director, Business Continuity & Crisis Management

Local Jobs T-Mobile in Business Development
  • United States, Plano, TX View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
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Job Description

For a 3rd straight year, T-Mobile has been named one of Fortune’s Best Companies to Work For. We are customer obsessed and committed to delivering innovative experiences that exceed our customers’ expectations. With the official merger with Sprint recently completed, The New T-Mobile is a Fortune 40 leader and as a Director in Business Continuity, you will help protect our biggest assets – our people and our customers and help us to become a leader in the technology and telecommunications industry.

This leader will architect our strategies, coordinated with the enterprise, to prepare for natural disasters, manmade disasters, and any other events that affect the continuity of our business. This leader owns the full playbook from end to end on how we manage a crisis, and will be the point person to coordinate cross-functional support and enterprise decision-making. Additionally, this leader will lead our coordinated response efforts supporting local leaders who will have decision rights, consistent with our agreed-upon playbook, and applied as the situation on the ground requires to ensure 1.) employee safety, 2.) asset protection, 3.) coordination with governmental emergency management offices, 4.) customer assistance across all products, and 5.) overall business continuity.

Responsibilities

  • Own the end to end playbook on how we manage a crisis, and be the point person to coordinate cross-functional support and enterprise decision-making.
  • Conduct an assessment of our current plans and procedures to increase and optimize operational efficiencies and build a future plan for a successful management system.
  • Create and architect a best in class system and infrastructure for our nationwide emergency preparedness and response efforts that is uniform across all brands, markets and channels.
  • Build strong relationships and coordinate with local leaders, organizations and agencies to ensure quick and accurate decision making that ensures employee safety, customer assistance and business continuity.
  • Partner with internal teams in corporate security, asset protection, technology and finance to deliver on key initiatives.
  • Ensure proactive planning with processes, procedures and training in place for future events.
  • Design the consumer strategy for business continuity defining success factors and contingency plans.


Qualifications

  • Expertise in emergency response and crisis management with a proven track record of success; ideally understands retail operations and/or multiple distribution points
  • Strong operational expertise in business strategy and continuity
  • Experience designing and implementing an emergency response plan and business continuity program
  • Excellent communication skills at all levels of the organization
  • Bachelor’s degree required; Masters preferred

PERSONAL
CHARACTERISTICS: The successful candidate will possess the following attributes:

  • Executive maturity and presence
  • Empathetic and compassionate
  • Flexible, self-starter, works independently and is an independent thinker driving results
  • Lifetime student, always looking towards continuous improvement
  • Strategic thinker, flexible problem solver, and great listener Ability to perform in an agile environment
  • Thrives in a high pressure, fast-paced environment
  • Excellent prioritization and time management skills
  • Strategic consultant – able to work independently and take ownership of an operation and team and work cross functionally across the enterprise
  • Collaborative, yet influential
  • Ability to influence and obtain buy-in across all levels of an organization


Company Profile

As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

Applicant Privacy Policy

We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

EOE Statement
We Take Equal Opportunity Seriously – By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

 

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