Director of Cloud Infrastructure Operations

Local Jobs Humana in Business Development
  • United States, Louisville, KY View on Map
  • Post Date : July 9, 2020
  • Apply Before : August 8, 2020
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Job Description

The Director of Cloud Infrastructure Operations will lead the Hosting Operations of our Azure and GCP cloud offerings. The Director is an expert in 24×7 operations with high performing and scaling systems that meet a high degree of uptime. An expert in all facets of cloud hosting operations with the ability to effectively communicate with customers, and internal stake holders. A leader in continuous integration and continuous development with automated deployment in an Agile SDLC.



  • Manage operations plans, staffing, budget and execution
  • Lead escalated Incident Management team and develop maturity plans to continually improve.
  • Establish automated monitoring tools to track systems’ health, uptime and outages. Lead Monitoring team to build maturity around event management.
  • Ensure compliance with best security practices and constantly assess potential vulnerabilities
  • Define, establish and deploy the DR strategy and RPO/RTO metrics
  • Optimize operations cost across vendors and service providers
  • Partner with Engineering and DevOps on CICD and automated deployment
  • Identify key procedures that can be automated and either automate them or work with platform engineering team to develop automation.
  • Build maturity plans to help grow and scale the business.
  • Establish, report, and improve various metrics associated with the efficiency of operating the Humana foundation environment suite delivering value to our customers.
  • Improve incident and problem management functions while working to build a world-class incident response function for our customers.
  • Adhere to agreed upon customers’ SLA
  • Ability to make solid business decisions in a dynamic and fast-paced environment.
  • Strong leadership and people management skills.

What you bring:

  • 5-8 years of IT Management experience managing Cloud, NOC or operational teams.
  • Understanding of Azure, public cloud, Cloud certification preferred
  • Experience migrating business critical applications to the cloud, requiring 24-7 up-time
  • Knowledge of corporate IT, data centers, ticketing system implementations, monitoring software implementation, troubleshooting, and continuous improvement approaches.
  • Skill and knowledge in ITIL processes related to Incident Management, Service Requests, Event Management, Access Management, Change Management, Knowledge Management and Escalated Incident Management.
  • General knowledge of monitoring software for base monitoring as well as application performance monitoring including KPI’s and reporting approaches.
  • Solution-oriented leadership and a management-based approach.
  • Availability for off‐hours work related to 24×7 up-time and availability of the SaaS product suite; willingness to support the team who has on-call coverage expectations.

What you will do:

  • Define short, mid, and long-term cloud production operations strategy and roadmap
  • Advocate for that strategy with engineers, managers, and executives
  • Provide guidance, objectives, and metrics and oversight to help teams maintain 24×7 uptime and availability of production mission critical customer facing services
  • Define and roll out the processes, practices, and tooling that teams will use to meet their service level objectives
  • Review application and service deployments to ensure that DR requirements have been met
  • Improve overall system DR capabilities
  • Oversee cloud and datacenter operational processes across all teams, from change planning to incident management
  • Define and lead the rollout of new infrastructure initiatives that improve overall system resilience and efficiency
  • Work across the organization to identify and resolve operational gaps
  • Manage and optimize cloud service and infrastructure spend
  • Lead operational roll out, working with internal and third-party resources to achieve growth goals and operational stability

What you will bring to the team:

  • Minimum of 5 years of experience managing 24×7 production operations for a high-volume, business-critical cloud service
  • Excellent organizational and business planning capabilities
  • Experience with and enthusiasm for operating in an agile DevOps oriented organization and culture
  • Understanding of the key concepts and practices of Observability, coupled with experience implementing robust systems that leverage metrics, logs, and traces to provide understanding of system state
  • An inspiring and creative leadership style that inspires and influences others
  • A technical business acumen that ensures the organization is operating efficiently and effectively in a hybrid environment
  • The ability to communicate effectively to executives, engineers and customers
  • The ability to build effective relationships with internal business stakeholders and external partners
  • Significant experience managing IT vendor relationships
  • Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience
  • You have managed Kubernetes and VM based workloads in production on premise and in Google or Amazon clouds
  • You have experience with and understand the benefits and trade-offs of different serverless implementations emerging in public cloud
  • You have migrated workloads from the datacenter to public cloud
  • You have developed, deployed, and operated services or full applications via CI pipelines
  • You have a deep understanding of observability – how to apply best practices around monitoring, alerting, and logging, and have implementation experience with one or more monitoring, alerting, and logging systems
  • You have built out software platforms to support application suites, and understanding of implementation and operational trade-offs made during the build out process
  • You have experience/exposure to big data storage and processing clusters, e.g. Hadoop, Cassandra, HBase, Spark

Required Qualifications

  • Bachelor’s degree required; Master’s degree preferred
  • 8 or more years of transformational experience running cloud at scale
  • 5 or more years of management experience
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Additional Information

Scheduled Weekly Hours


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