Employer Service Representative-PS35766

Remote Jobs Anthem
  • United States, Remote View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
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Job Description

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem Blue Cross and Blue Shield in Georgia, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.

Employee Service Representative

Responsible for providing operational support and expertise, as well as single point of service support (e.g., calls and claims) to key client contacts (HR, Benefit Administrators, client key decision makers, etc.) and Account Management. Primary duties may include, but are not limited to:
  • Services client accounts with timely and effective response to client service related concerns and issues.
  • Keeps operational teams appraised of client changes, culture, benefit intent, etc. Keeps account appraised of service related trends and issues, handles escalations and provides overall support to key client service related issues and needs.
  • Talks with clients by phone or in person to ensure the best service possible.
  • Answers client inquiries regarding health plan or service issues. Responds to customer issues and investigates and resolves errors.
  • Coordinates complaint resolution concerning billing or services rendered with appropriate department(s).
  • Coordinates client service needs with other departments as required to ensure client service and satisfaction.
  • Regularly attends and participates in on-site client visits as the need arises based on performance guarantees of that group.
This must work from the Atlanta, GA MARTA office. This is not a remote position.

Hours will be Monday-Friday, 8:00-5:00

Qualifications

  • Requires a HS diploma or equivalent; 5 years related claims/customer service experience; or any combination of education and experience, which would provide an equivalent background. Associate degree preferred.
  • Experience with Solutions Central, WGS and WDE is strongly preferred
  • Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
  • Detailed-oriented with ability to multi-task required.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

 

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