Bachelor’s in engineering or equivalent
“Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).”
lead the project for all client facing communication assist in end to end solution design for FTI eservices chat GMS and Cobrowse systems
Exp 8 9 years needs to have good client communication and leadership skills
Genesys eServices Genesys Chat Genesys Cobrowse Genesys mobile Services Knowledge on Genesys SDK and API consumption
Very strong in fundamental concepts in Genesys Framework that includes Genesys CME and Genesys IRD
Should have experience in Genesys 8x platform deployment SIP based platform configuration management
Should have experience in Genesys Inbound and Outbound solution
Should have experience in troubleshooting Genesys issues and comfortable analyzing TSever and URS logs
Should have experience and expertise working on Genesys real time reports CC Pulse Pulse
Must have experience is CMEGA SCI GAX WDEIWS deployment configuration management Knowledge in eservice and Infomart would be an added
Must Have Skills
Genesys CC Analyzer/CC Pulse +
Genesys Agent Desktop
Genesys CIM Platform
Call Center HC
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Nov 18 2020
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
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