Genesys Pure Engage Lead | Cognizant Technology Solutions | Richmond, VA 23173

Local Jobs Cognizant Technology Solutions
  • United States, Richmond, VA 23173 View on Map
  • Post Date : November 19, 2020
  • Apply Before : December 19, 2020
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Job Description

Technology Architect

Qualification :
Bachelor’s in engineering or equivalent

“Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).”

Responsibility :
lead the project for all client facing communication assist in end to end solution design for FTI eservices chat GMS and Cobrowse systems

Exp 8 9 years needs to have good client communication and leadership skills

Skills

Genesys eServices Genesys Chat Genesys Cobrowse Genesys mobile Services Knowledge on Genesys SDK and API consumption

Very strong in fundamental concepts in Genesys Framework that includes Genesys CME and Genesys IRD

Should have experience in Genesys 8x platform deployment SIP based platform configuration management

Should have experience in Genesys Inbound and Outbound solution

Should have experience in troubleshooting Genesys issues and comfortable analyzing TSever and URS logs

Should have experience and expertise working on Genesys real time reports CC Pulse Pulse

Must have experience is CMEGA SCI GAX WDEIWS deployment configuration management Knowledge in eservice and Infomart would be an added

Must Have Skills

Genesys CC Analyzer/CC Pulse +

Genesys Agent Desktop

Genesys CIM Platform

IVR

Call Center HC

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Nov 18 2020

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

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