InStore Financial Services Representative 4 – Arundel Mills Safeway | Truist Financial | Hanover, MD 21076

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  • United States, Hanover, MD 21076 View on Map
  • Post Date : November 19, 2020
  • Apply Before : December 19, 2020
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Job Description

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?


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Regular or Temporary:

Regular


Language Fluency:
English (Required)


Work Shift:

1st shift (United States of America)


Please review the following job description:

The InStore environment provides an opportunity for daily, face-to-face interaction with thousands of prospects and potential clients. In-store is a full service, fast paced, unique channel of Retail Banking that offers the ability to interact with clients, and prospects both inside and outside the branch.

InStore teammates will be required to provide industry leading service and will proactively focus on sales goals by leading with Truist purpose of meeting client needs by leveraging retail store traffic. Individual sales goals will be assigned based on branch opportunities and needs.

Develop and expand new client relationships through proactive outreach to shoppers and clients utilizing the total space of the retail store.

  • Utilizing resources to conduct consultative conversations and provide financial solutions that meet clients’ needs across all product and service lines – not limited to deposit and credit products
  • Identify and make appropriate referrals to other lines of business
  • Promote Truist products and services by prospecting for new client relationships throughout the host store.
  • Ability to handle a variety of tasks and priorities accurately and efficiently according to established processes and guidelines during the course of a business day including but not limited to:
    • Cash handling
    • Risk Mitigation
    • Client authentication
    • Deposits and withdrawals
    • Payments and transfers
    • Consignment item sales

Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other teammates in the branch. Work schedule may include Saturdays and Sundays. Must adhere to applicable regulations, internal controls, policies, procedures and the Truist Code of Conduct.

Expertly handles a diverse variety of tasks and priorities during the course of a business day; Uses skills, ability and aptitude to deliver industry leading service, performs all client maintenance requests, problem resolution, sales and service functions as well as all Teller transactions. Has advanced product knowledge, credit services and sales and service techniques to better serve personal and business clients. Contributions made to meeting or exceeding client service and branch sales goals by identifying opportunities and offering appropriate solutions for personal and business clients. Focuses intensely on developing, expanding and retaining client relationships. Champions and focuses on corporate strategy within the branch, and acts as an expert resource. Will train and mentor new teammates and acts as a subject matter expert for current teammates. Consistently follows defined procedures for bank operations and service behaviors that contribute to delivering an extraordinary client interaction. May lead sales campaigns within the branch and acts as an expert resource. Exercises knowledge of risk management and loss prevention. Lead complex tasks and utilize the appropriate resources. Will be required to provide assistance to any and all branch teammates.


Minimum Requirements:
High school diploma or equivalent. Four years’ experience as an In-Store Financial Services Representative or Personal Banker at Truist, or an equivalent position at a comparable financial institution; or five years’ experience in a sales and service based position in a retail environment.


Preferred Requirements
: Two years of college level courses. Strong probing, prospecting and listening skills to uncover client needs. Ability to respond in a professional manner with a high level of service quality. Excellent verbal and written communication skills. Demonstrated ability to meet or exceed sales goals. Experience with discussing, recommending, and selling various deposit, credit products, and retirement products to consumer and small business clients.


Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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