Essential Duties and Responsibilities include the following. Other duties may be assigned.
Resolve problems reported to Help Desk
Provide first-level contact and problem resolution for all users with hardware, software and applications problems
Resolve as many user-reported problems as expertise permits using available tools, and following procedures and policies for the handling of support cases
Develop troubleshooting skills by using effective investigative methods and using troubleshooting tools
Other duties as assigned
This position does not have any supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. JRayl Transport, Inc. is an Equal Opportunity Employer.
Education and/or Experience
Student in Junior or Senior year of Bachelor’s degree program in Computer Science or equivalent; basic computer knowledge and IT experience required; or equivalent combination of education and experience. VM Ware experience is a plus. Working knowledge of Microsoft Office and Microsoft Windows environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.