IT Support – Associate 2

Local Jobs State Street in Customer Support & Success
  • United States, Kansas City, MO 64105 View on Map
  • Post Date : September 16, 2020
  • Apply Before : October 16, 2020
  • Share:

Job Description

To support State Street’s 24/7 Security Administration Services Help Desk. Provide internal Help Desk support for our global employee and client base.

Role and Responsibility:

  • Field incoming calls from global employees and clients regarding application ID access and password support.
  • Document and report on status of pending inquiries regarding system access issues.
  • Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
  • Handles approximately 80 to 120 calls per day maintaining average handle times between 3 and 5 minutes.
  • The ability to maintain confidential information with sensitivity and professionalism is critical.
  • The ability to self-manage by using internal helpdesk SOP knowledge base.
  • The ability to adapt to updates in procedures and processes.

Other jobs you may like

We’ll find you a job for $29 (was $150)

VIEW MORE
Go to Top