IT Support Engineer

Local Jobs Linesight
  • United States, New York, NY View on Map
  • Post Date : October 30, 2020
  • Apply Before : November 29, 2020
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Job Description

IT Support Engineer

Position Summary:

This individual will be based in our Manhattan office providing local and remote support to Linesight’s USA employees. There may be a requirement to travel on occasion where a remote fix is not possible. The role will assist in set up of new employee IT equipment, internal IT systems training, and work as part of a broader global team of IT professionals.

Role and Responsibilities:

  • Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system
  • Establish and build on good working relationship with customers
  • Troubleshoot and if required, referral of hardware faults to third parties
  • Where appropriate, assign warranties on hardware to third parties
  • System administration using Active Directory and Office 365
  • Troubleshoot issues with Windows accounts/mailboxes etc
  • Troubleshoot system problems, diagnose and solve software faults e.g. Citrix , SharePoint
  • Install and configure computer hardware and peripherals, operating systems and applications
  • System Administration – amend privileges / security permissions on SharePoint, setup of new shared folders on SharePoint
  • Liaison with HR personnel regarding account setups
  • Manage staff moves
  • Liaise with third party vendors for software\hardware installations
  • Deal with ‘how to’ and information requests including data security and ICT policies
  • Liaison with local and global IT team, e.g. Server and Network management to find root cause for recurring issues.
  • Document new solutions
  • Install individual software requests
  • Managed Print devices – liaise with vendors including IP information
  • Follow and adhere processes, procedures and follow escalation process and other matters as appropriate

Desired Experience and Education:

  • Bachelors degree in computer science
  • 2 years’ experience in IT Service desk or IT Call center role
  • ITIL/ITSM recognized certificate desirable
  • Vendor certifications desirable
  • Focused on and driven to provide the highest quality of customer service
  • Problem solving skills
  • Ability to prioritise work tasks
  • Ability to remain calm under pressure

Are you looking for a career with a leading global organization, working on a dynamic range of projects? Linesight has been providing professional consultancy services, management support and strategic advice to the global construction industry since 1974. We offer you the opportunity to progress your career, work on exciting projects with world-renowned clients, and be a part of a fast-growing, fast-paced global team.

We have deep domain knowledge and experience spanning a multitude of sectors including Commercial, Data Centers, Life Sciences, Healthcare, High-Tech Industrial, Hospitality, Education, Residential and Retail. As an organization, we seek out innovative self-starters with the skills to deliver exceptional outcomes for our clients, and the desire to shape the environments in which we live.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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