Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services – the pots, pans, soups and sauces – they need to work better, faster and safer, leading to better patient outcomes.
We are looking for a LEAD SERVICE ENGINEER to work with our expert Services team of 800 employees across the world. Do you have a passion for service engineering? Then we would love to hear from you.
What you’ll do
Defining procedures for Preventive Maintenance, field modifications, calibrations, and part replacements
Owning product and subsystem requirements related to serviceability and diagnosis
Lead the Service strategy for NPIs, both internally and with external customers
Maintaining effective quality systems compliant with Cytiva Quality policies and Six Sigma standards
The Lead Service Engineer will build detailed knowledge transfer processes for field support engineer’s
Leverages knowledge in advanced aspects of technical/functional areas and applies technical theory and practical experience with input from relevant functional areas to solve complex problems
Works independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery execution
Works with the online center, including remoting into customer systems to diagnose issues, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives
Updates aniPart portal for Xcellerex products as needed
Supports mentoring of junior technical talent
Accountable for implementing and teaching engineering standards
Must be willing to work out of an office located in Marlborough, MA
Willingness to travel 25% of the time
Who you are
Bachelor’s Degree in Chemical, Electrical or Computer Engineering, Computer Science, or in “STEM” Majors (Science, Technology, Engineering) and 4 years of experience
Demonstrated experience with Bioreactor process control systems
Demonstrated experience with Profibus DP and Ethernet/IP communication protocols
Experience at biotech/pharma commercial manufacturing facility in automation role
Experience with troubleshooting systems and resolving issues
Familiarity with ANSI/ISA-88 batch process control
Familiarity with Rockwell PLC programming
Familiarity with IT Networking, DCOM Networking and OPC
Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies
Demonstrated problem-solving techniques
Demonstrated ability to make recommendations to technical and program leadership regarding improvements to products, processes, or technologies
Effective communication skills and boundaryless behavior—ability to present ideas clearly and concisely
Demonstrated organizational, functional, and leadership expertise to lead a small team on a project, sub-system or platform initiative
Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required
Experience working in a Service or Systems Engineering team.
Strong analytical, trouble-shooting skills
Ability to work independently
Customer orientation: self-motivated, self-starter with the ability to work independently and learn quickly
Customer focused: strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure
Hands-on approach with regards to installations, upgrades and repairs
General project leadership skills
Global project experience
Design for Reliability (DfR) or Design for Service (DfS) experience
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Experience life at Cytiva on our Careers website , Instagram channel and LinkedIn page !
Cytiva is a 3.3 billion USD global life sciences leader with nearly 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
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