Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving technology forward?
At Fiserv, you’ll find team environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit is how we deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before.
What does a great Legal Project Analyst do?
You can look forward to working within Fiserv’s Corporate Legal department and be responsible for providing functional, analytical and operational support for ContractPoint, an Apttus Contract Lifecycle Management (CLM) system, operating within the Salesforce.com platform. You will play a vital role in ensuring the CLM system meets the day-to-day contracting needs of thousands of sales, marketing, account management and legal professionals across the Fiserv organization.
The leader will understand the functional components of the CLM system, gather requirements and improvement requests from those involved in the contracting process, analyze the requests in light of the capabilities of the CLM system and provide detailed change requests to CLM configuration specialists.
Key to success in this role will be collaborating with associates representing various Fiserv business units to understand the process flow for current contracting steps and define and implement changes to the process in order to introduce more efficient end-to-end contracting activities.
You will coordinate the ContractPoint and perform deployment readiness tasks to ensure improvements and modifications deliver the functionality that meets stated business requirements.
You will assist with training and deployment of the CLM service across Fiserv business units.
You will define, build and distribute reports to provide management and stakeholders with insight into the contracting process.
You will work with associates from other Fiserv business units to define touchpoints and interfaces to/from the CLM service.
You will respond to inquiries from CLM users who report issues or are seeking mentorship, participate in testing and quality assurance activities with the user community and engage with other support staff when additional assistance is required.
You are the type of person who proactively searches for ways to improve the CLM service and communicates best practices to users and management.
You will also be asked to perform other support duties and assist with other projects assigned to the legal operations team on an as-needed basis.
Basic Qualifications for Consideration:
- Proven experience working with Quote-to-Cash or Contract Lifecycle Management services, preferably with Apttus and Salesforce.com.
- You should possess a proven track record in coordinating and supporting contract management systems, preferably with the Apttus service or other services which operate within Salesforce.com.
- You should have experience with business transformation activities and process mapping.
- Experience in collaboratively working with users and business and technology leaders to define functional requirements so that appropriate decisions and recommendations can be made to identify and implement modifications within the CLM system in order to meet stated business goals.
- The ability to collaborate with contracting professionals to understand myriad processes and approval workflows is essential.
- Self-starter who can work effectively, both independently and in a team environment.
- Strong analytical, organizational and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to multi-task and manage multiple projects simultaneously.
- High level proficiency in Microsoft Office (Word, Excel, and PowerPoint).
Preferred Skills, Experience, and Education:
- Associates degree or undergraduate certificates in business management, computer science, information management or equivalent. Bachelor’s degree is preferable.
- Experience with business process charts, flowcharts, decision tables, use cases, test scenarios, test cases, test logs and issue logs.
Travel required: A minimal amount of travel may be required.
Who We Are: The mission of Fiserv’s Corporate Legal department is to be Trusted Advisors Committed to Service Excellence in support of our internal and external clients. The department supports the legal needs of business units providing technology and service solutions to financial services clients across the globe.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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