Manager, Customer Service

Local Jobs Centene Corporation in Customer Support & Success
  • United States, Long Island City, NY View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
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Job Description

    Position Purpose: Plan and manage assigned customer service function at the health plan to meet overall business goals and objectives.
  • Manage the workflow of the customer service function and communicate standards
  • Analyze department performance; develop, implement and maintain production/performance standards in line with Company goals and objectives
  • Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
  • Develop, prepare and review reports for management
  • Review and respond to complex issues and questions
  • Review, investigate and resolve inquiries regarding customer service issues for internal and external customers
  • Collaborate with appropriate departments and managers to ensure customer satisfaction and alignment with policies, procedures, goals and objectives
  • Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations
  • Assist in the preparation of budgets and operate within budgeted expectations; identify and report on variances
  • Research and incorporate best practices into department operations
  • Education/Experience: Bachelor’s degree in healthcare, business or related field or equivalent experience. 4+ years of customer service/call center experience with direct supervisory responsibility over others, preferably in a healthcare or insurance environment.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

 

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