Mortgage Loan Collector

Local Jobs Truist Financial
  • United States, Richmond, VA 23233 View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
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Job Description

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?


Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing
Accessibility or by calling 877-891-2510. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.


Regular or Temporary:

Regular


Language Fluency:
English (Required)


Work Shift:

1st shift (United States of America)


Please review the following job description:

Responsible for contacting installment loan/line customers with problematic accounts (e.g., past due, overdraw, charged off) to maximize net value and minimize losses. Researches account history to determine actions needed for bringing accounts into current status. (e.g. determine if right-of-offset collection opportunity exists.)


40 Hours per week : Monday to Friday 1 pm to 10 pm; rotating Saturday 8 am to 3 pm.

Duties may include inbound or outbound calls, data input into tracking systems, performance of skip tracing functions, paperwork completion, payment negotiation and recommendations for account repossession, or legal action. May respond in writing to customer disputes received from collection agencies, reporting agencies, and credit bureaus.

Ensures bank collection policies and procedures are followed.

Primarily services calls of moderate complexity to negotiate payment arrangement. Completes account research and responds to inquiries.


Minimum Requirements
: High school degree or equivalent. Intermediate role (1-3+ years in a call center, collections, or client-facing customer service experience position).

Moderate knowledge of financial products to include checking accounts, credits cards and loans. Professional oral and written communication skills. Strong PC Skills.


Preferred Requirements
: Associates / College Degree, 3+ years call center or collections experience.


Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify


Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

 

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