Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Community Operations’ focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
This role is on the Surface Process team within Community Operations. This team works on improving the support experience for different Facebook products – from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Facebook community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community.
We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team leader and influencer. We’re targeting an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills. You have a passion for developing others and bring out the best in your teams. You will work directly with our cross-functional team (engineering, product, etc.), as well as all of the teams within Global Operations, to execute global projects from inception to launch.
Provide mentorship, guidance and career development to a team of project managers
Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
Develop and implement team strategy through use of effective communication and collaboration
Coordinate with global cross-functional teams including PR/Communications, Public Policy, Legal, Quality and others to problem solve and develop solutions
Advocate for the community support aspect of new products, partnering with global and cross-functional teams to develop global solutions
- 8+ years of experience working in large-scale operations, domains such as online operations, informational systems, compliance, risk management, policy, legal operations or management consulting
- 3+ years of people management experience
- Demonstrated experience influencing across functional boundaries and/or globally
- Analytical and problem-solving experience
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]