At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) Product Manager II within PNC’s of Retail Lending organization, you will be based in Pittsburgh or Charlotte.
In this role, you will be responsible for delivering improvements and product functionality enhancements for customers making payments to our Retail Lending products. As Product owner, you will be responsible for supporting the delivery of multi-channel payment enhancements for Retail Lending; supporting the design of the end-to-end customer experience; defining business requirements; partnering with channel, development, and delivery teams and coordinating across product teams, customer advocacy, legal, compliance, care center, employee and customer readiness.
Experience in Agile methodology, project management, customer experience, and customer journey mapping is required. Experience in the financial service industry, technology systems architecture and digital, mobile and IVR platforms is preferred.
Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.
Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.
Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results. Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management.
Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations.
Collaborating – Knowledge and ability to promote a culture of information sharing and working together to solve business problems and meet business goals.
Competitive Environment – Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.
Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Emerging Technologies – Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.
Innovation – Develops new ideas and initiatives that improve the performance of the organization.
Knowledge Of Product Line – Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Producing Results – Ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]
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Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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