Program Manager

Local Jobs Microsoft
  • United States, Redmond, WA View on Map
  • Post Date : October 16, 2020
  • Apply Before : November 15, 2020
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Job Description

The Microsoft Business Operations (MBO)- Enterprises Protect Compliance and Intelligence team is looking for a Engineering Program Manager to shape requirements for our Engineers which help us deliver reusable enterprise scale Business Intelligence and Applications. This is a data-driven and fast paced environment – where are empowered to innovate and take ideas from conception to scale while ensuring Microsoft runs on trust. It is a great opportunity to work on initiatives which are highly strategic to Microsoft and help solve some of the most complex business problems in the world today.

Our MBO team is a cornerstone of the Core Services Engineering Operations group is leading the company’s Digital Transformation journey. We collaborate and partner across the entire company building enterprise, reusable, scalable, end-to-end business applications. We are the first to use our own technology at enterprise scale. Our early adopter experiences, as well as best practices, offer an inside view of Microsoft, which helps inform our customers how to make our technology work for them. CSEO employees make global impact on hundreds of thousands of customers, partners and employees who use Microsoft software and services.

Success is understanding of large ecosystems of data and analytics which power and anticipate intelligent and safe business decisions across Microsoft and our customer, seller partner ecosystems. Leveraging this information to shape requirements that provide the highest value in a timely and secure manner. We use this information to inform and support an empowered team of world class Engineers to deliver high value work product. You will also work to get large scale solutions to be reusable across multiple organizations both internal and external to Microsoft, as well as leverage work of others through ideas and features from other Microsoft solutions.

We are a team committed to enabling boundaryless and modern end-to-end operational business processes and services which continuously proactively manage risk and compliance for our customers, partners and Microsoft. We do this using data as our foundation to build an intelligent, streamlined and clear picture of Microsoft’s operations.


Responsibilities

  • Team up to drive digital transformation for Microsoft Business Operations and unlock business value by building the solutions that solve business and customer problems
  • Encourage and inspire innovation through different approaches to technology and business solutions with clear understanding of investment horizons and use of roadmaps to guide the way
  • Support a culture of transparency and accountability in a continuously improving DevOps and Agile development model
  • Evolve the Microsoft Business Operations mission and help shape our Digital Transformation approach enabling connected data, connected Business Intelligence Insights, using Data Science, Machine Learning and AI
  • Develop deep customer relationships to grow an understanding of unmet, articulated, and unarticulated needs of our global user base as the center of all shaping work. This should lead to delivery of solutions that engage, delight and enable
  • Partner deeply with business stakeholders and understand industry best practices for Business Intelligence. Coalesce these insights with a deep customer understanding in order to plan, prioritize and drive coherence on product investments and define measures of success
  • Translate business opportunities and pain points into a roadmap of Product investments in user consumable chunks, with early and often feedback loops
  • Be curious, connect data, generate insights, and define experiments to validate or invalidate the hypotheses with results that ultimately lead to the right feature and investment decisions
  • Understand how to ruthlessly prioritize, manage stakeholder expectations when making trade-offs to achieve the high value outcomes for our customers, partners and sellers
  • Provide clarity of requirements during CI/CD while consistently looking ahead to shape the future
  • Know how to get early elicitation of dependencies, enablers and risks across teams, across the Enterprise
  • Understand upstream, downstream and the ecosystem of the data and processes being affected by the changes to processes being effected or made
  • Execute at the product scenario and feature development level, meeting milestones of the product roadmap
  • Own the delivery of product features or a subset of products from vision decomposition, prioritized scope and definition through release in partnership with business owners
  • Balance business and engineering expectations and know how to drive alignment which may not immediately align


Qualifications

Basic Requirements:
  • A minimum of a bachelor’s degree in Computer Science, Data Engineering OR at 3 years of experience in Data Engineering and Business Intelligence, Management Information Systems, related field, or equivalent alternative education, skills, and/or practical experience
  • 3+ years of experience in Product Management, Program Management, Software Engineering, Data Analytics, Statistics, or Data Visualization or related
  • Ability to get up to speed on technical and business domain knowledge quickly
  • Technical acumen and experience deriving insights from data using tools such as SQL, Excel, PowerBI, Tableau, etc
  • Experience in governance, negotiation or alignment frameworks and approaches
  • Growth Mindset
  • Tech-curious
  • Collaborate

Preferred Requirements:
  • 3+ years of experience collaborating with technical professionals and working with data to extract insights, discern trends and identify solutions
  • 3+ years of defining requirements and solving complex problems
  • Experience with successful servant leadership scenarios
  • End-to-end Enterprise systems thinking
  • Security, privacy, compliance certifications or experience
  • Experience working with information security, governance and compliance teams
  • Ability to plan, organize and execute work while driving clarity in ambiguous situations
  • Experience with Data Science, Machine Learning and/or AI
  • Use of AzureDevOps for work breakdown, tracking of dependencies
  • Lean, Agile and flow methodologies (e.g. SAFe, Scrum, Kanban) to perform daily work with little risk, high value and quick feedback loops, experience or certifications
  • Knowledge of Microsoft’s Business Intelligence stack, data modeling methodologies, data quality management, and big data.
  • Process automation experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Program Manager

Local Jobs Amazon Web Services, Inc.
  • United States, Seattle, WA View on Map
  • Post Date : October 10, 2020
  • Apply Before : November 9, 2020
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Job Description

  • 3+ years of relevant professional experience in project or program management.
  • Bachelor’s Degree in process design, system design, business administration, accounting, finance, engineering, or a similar discipline.
  • 2+ years of experience in implementing global scalable projects and programs.
  • 2+ years of systems experience leveraging technology to scale programs and improve processes.
  • Experience in Agile methodology (Scrum, etc.).
  • Business analysis and functional experience with quantitative, analytical and organizational skills.
  • Intermediate Excel skills (Pivot Tables, VLookups).

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can access a suite of elastic IT infrastructure services as your business demands them, including compute power, storage, and many other services. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies worldwide on the platform.
AWS’s growth is driving a rapid expansion of its world-wide sales team and has the need for a process improvement champion who will proactively own operational excellence in the private pricing space. This will include improving multiple existing defined processes as well as designing new streamlined processes, removing manual steps by driving automation; expanding the scope of existing processes; ensuring data integrity within our systems; and communicating frequently with multiple teams and stakeholders. The successful candidate must be a strong communicator, a strategic long term thinker, have the ability to drive multiple process improvements simultaneously, and thrive in a dynamic, quickly changing environment.

AWS is a fast growing global business requiring continuous process streamlining and scalability leading to actionable intelligence that delivers significant business value. Private pricing contracts help deliver business value by ensuring all custom terms in our custom agreements are implemented and enforced appropriately. This is a wonderful opportunity to help build the future of AWS pricing processes to better service our customers while ensuring all private pricing customers receive the benefit of their contracts.

Key Responsibilities:

Drive process improvement across global AWS pricing and billing programs and processes and products. Drive collaboration and alignment with teams across various disciplines including Operations, Sales, Services, Products, and Development.

Develop and maintain a roadmap for the custom pricing landscape that defines, prioritizes, schedules, and implements process improvements needed to meet billing and accounting requirements. Coordinate and monitor activities with all project teams to manage the related activities, changes to the plan, and to ultimately ensure the improvement goals are met.

Manage and serve as the program manager and key custom pricing contact for the private pricing space to define new processes and programs, working in conjunction with Amazon business and technology teams, while driving improvement in existing processes and programs.

Communicate key status to all stakeholders including Sales, Strategic Customer Engagement, Product Teams, Custom Pricing leadership and product/project team members to ensure all contracts are implemented appropriately. Define, craft, and support weekly, monthly and quarterly reporting.

  • Experience in lean methodologies (Kaizen, Green Belt Six Sigma).
  • Experience working with pricing or billing operations.
  • Strong attention to detail and excellent problem solving skills.
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
  • Project/Program Management: Expertise in leading large-scale cross-functional financial systems-related projects across varying businesses and geographies
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through.
  • Excellent communications skills: Exemplifies Amazon’s leadership principles effectively to internal and external stakeholders
  • Proven ability to influence and drive results from cross-functional teams.
  • Ability to work successfully in a dynamic, ambiguous environment
  • Proven ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel. Strong attention to detail and excellent problem solving skills.
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

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Program Manager

Local Jobs Cisco Systems
  • United States, San Jose, CA View on Map
  • Post Date : October 2, 2020
  • Apply Before : November 1, 2020
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Job Description

What You’ll Do

If you thrive in handling a large portfolio of projects across multiple functions, to deliver value to customers, then this could be a fit for you! You will drive the transformation to improve customer and partner experiences, manage scope at the strategic program level, communicate status and asks to the executive partners, remove obstacles and handle dependencies, issues, and risks. Responsibilities include:

Ensure programs are working towards their budget, schedule, scope, metrics, and remains in alignment with program goals.

Lead, empower, coaches, and gives a voice to the program team members.

Program level strategy and planning: budget, timeline, for resources of product owners, business analysts, support transition to RTB.

Run the overall program governance controls: intake, reporting, budget allocation, and change control processes.

Prepare, shepherd, and present the Steering Committee QBRs.

Lead all aspects of activities at a program level to ensure return on investment is achieved and signed off.

Accountable for working with IT and Business stakeholders to prioritize and deliver transformational capabilities, & communicating with the executive, business, and IT partners across programs.

Run, coordinate, and de-risk program interdependencies.

Management of resource, partner, and deliverable alignment across the program.

Drives partner engagement and internal alignment across Architecture, Change Management, and Adoption at the cross-program level.

Program-increment planning and commit-management.

Manage the program’s documentation and knowledge base.

Accountable for release management and go/no-go recommendations. Who You’ll Work With

Customer and Partner Services (CPS) is part of the Operations organization at Cisco. CPS is responsible for running Cisco’s Quote to Cash operations and support for Customers and Partners. We are also responsible for the Sales Crediting and Compensation for Sales and Partners.

The CPS Transformation Organization is at the forefront of Cisco’s digital transformation to new business models. Seller, Partner, and Commerce Experience (SPACE) lead this transformation and evolution of Plan to Sell processes, policies & capabilities across all offers, buying models, route to markets, and selling motions. Who You Are

You’re a problem solver and a guide your team looks up to. You have the power to influence peers, managers, and executives, driving towards a decision while handling ambiguity.

Minimum Qualifications:
B.S. or equivalent experience

7+ years of work experience within a Business Operations, Process Improvement, operational excellence, Project Management, or consulting environment

Extensive experience/knowledge in Agile and SAFe project methodology

History of accomplishments and initiative delivery. Demonstrated ability to meet or beat assigned targets and deadlines consistently.

Commerce, Distribution and/or Partner lifecycle understanding is a plus

Process and functional aptitude to quickly learn and assimilate to new information

Influences the partners in the assessment, planning, and management of complex implementation.

Can run complex and multiple internal projects/programs

Experience with Smartsheets, Tableau, Domo or other similar applications is plus

RALLY, JIRA + REMEDY experience preferred

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

GEM20

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Program Manager

Local Jobs Amazon.com Services LLC
  • United States, Nashville, TN View on Map
  • Post Date : October 2, 2020
  • Apply Before : November 1, 2020
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Job Description

  • 5+ years of program management experience owning programs of significant scope
  • Experience with a Project Management application and Excel

The OpsTech IT organization is a global organization that designs, deploys and supports IT Infrastructure, Devices and Vision Services across Amazon’s Global Fulfillment Centers (FCs), Transportation (Middle Mile, Last Mile & Logistics) and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry and Campus).

OpsTechIT Supply Chain (SC) is the supply chain arm of the OPSTech IT organization. A global team responsible for ensuring that the right technology hardware including infrastructure and end user equipment is available in the right configuration, at the right time and at the right place to support the launch and continuous operations of customer sites. We functionally perform SC specific technology development, capital and materials planning, strategic sourcing, warehousing, in-house and contracted manufacturing, provisioning, distribution, return logistics, disposal and repair (RMA) for the technology infrastructure and end user equipment required to operate Amazon facilities. Rapid Asset Deployment (RAD) sits within supply chain and is the manufacturing and operational arm.

The OpsTechIT Supply Chain (SC) team is looking for a Program Manager to own global strategic programs supporting world wide RAD operations. As the Program Manager, you will lead a variety of projects with significant scope and impact supporting several different areas of the business.

In this role, responsibilities include but are not limited to:

  • Lead and or participate in planning, influencing, and implementing long-term program strategy.
  • Develop and sustain strong ongoing relationships with leadership, stakeholders, customers, and diverse cross functional teams globally.
  • Champion data-driven decision making.
  • Deliver solutions to increase customer experience, reduce cost, increase efficiency, and or define the customer problem(s) to solve.
  • Identify, prioritize, scope, and execute projects. Provide end to end project management ensuring a clear understanding of project plan, timelines, resource allocation, roles / responsibilities, escalation paths, risks, and cross functional teams.
  • Governance, reporting and communication of status, risk, and changes.
  • Compose or provide guidance and over-site ensuring creation, evolution, and maintenance of program policies, procedures, documentation and workflows.
  • Define and ensure program metrics are measured and regularly reported via reports and dashboards enabling continuous improvement, sustainability, and helping you operate your part of the Supply Chain business.
  • Champion conducting lessons learned, continuous improvement sessions and adapt program.
  • Compose or participate in strategy, OP planning, roadmaps, business reviews, white papers and other program documents.
  • Have the obsession to invent, simplify, and drive a better customer experience

This role will require the ability to travel domestically up to 40%.

  • Master’s degree in related field (Supply Chain, Computer Science, Business, Industrial Operations, Logistics, etc.)
  • 7+ years of program management experience owning programs of global scope
  • Relevant program management certification (PMP, CSPO, CSM, SAFe, etc.)
  • Agile delivery methodology experience (Scrum, XP, SAFe, etc.)
  • Intermediate-level knowledge of Supply Chain or IT related projects
  • Experience as a leader and mentor for project teams in a matrix environment
  • Experience in distribution, manufacturing, logistics, or other warehouse environments
  • Thinks strategically, but stays on top of tactical execution – Thinks big and has convictions.
  • Experience working with product and technical program managers in a delivery organization
  • Great organizational skills including prioritizing, scheduling, managing time and meeting deadlines
  • Experience driving operational process improvements
  • Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
  • Leadership, facilitation skills, strong written, verbal, and effective communication skills
  • Ability to lead and influence across different organizations and align diverse teams and stakeholders
  • Computer skills, analytical skills, problem solving skills, and the ability to analyze data, draw conclusions & make recommendations.
  • Candidates must be driven, creative, flexible, fast paced, agile ambiguous and self-motivated.
  • High standards and strong orientation towards delivering business results.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Program Manager

Local Jobs L3Harris Technologies
  • United States, Northampton, MA View on Map
  • Post Date : September 26, 2020
  • Apply Before : October 26, 2020
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Job Description

Description:

Job Title: Program Manager


Job Location: Northampton, MA


Job Description:

Effectively utilize company and customer resources to plan, execute and monitor the assigned program to achieve the desired program goals. Have overall accountability for the program profitability, on-time delivery and customer satisfaction including product technology, performance and quality. Serve as the program leader and single-point of contact both internally and externally.


Essential Functions:

  • Maintain effective liaison with customers, program and proposal teams, departments and management to secure compliance with schedules, resolve problems and coordinate tasks.
  • Collaborate with multiple matrix functions to secure completion of all necessary tasks ensuring final product meets contractual technical and performance specifications.
  • Coordinate the development of program plans, win strategies, capture plans and proposal plans including the preparation of work breakdown structures, budgets, network plans, risk and cost reduction plans.
  • Monitor program progress, exercising control of schedules, reporting and the preparation of reports and contractual data.
  • Maintains financial, schedule and technical data on assigned proposals and programs; identify and recommend solutions to significant problems.
  • Manage and lead small to medium proposal efforts and programs.
  • Develop and implement plans and strategies for expanding business opportunities with existing and new customers including business area plans.
  • Leads and participants in contract negotiations, applying a breadth of contract management knowledge and requirements management expertise.
  • Maintain confidentiality with exposure to a large amount of company sensitive material.


Qualifications:

  • Bachelor’s Degree in Engineering, Business Administration or Management.
  • 7 years of program management
  • 3 years of defense industry experience preferred
  • PMP Certification required or must be obtained within first year in position
  • Scheduling and Earned Value Experience
  • Prior experience as a Program Manager


Preferred Additional Skills:

  • PMP Certification required or must be obtained within first year in position

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Program Manager

Local Jobs Medtronic
  • United States, Tempe, AZ 85281 View on Map
  • Post Date : September 26, 2020
  • Apply Before : October 26, 2020
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Job Description

Careers that Change Lives

Join the world’s leading medical device company in our mission to alleviate pain, restore health, and extend life. There is an exciting opportunity to lead projects focused on continuous improvement of implantable medical devices. At the Medtronic Tempe Campus, we push the limits of what technology can do to accomplish our mission. We challenge ourselves and each other to make tomorrow better than yesterday.

The Program Manager has the primarily responsible for leading a portfolio of operations projects. This position serves as the primary point of contact for the projects and manages all project activities including project scoping, resource planning, schedule development and management, recurring status meetings, executive sponsor meetings, risk identification and mitigation, and issue resolution. The Program Manager will manage a team of cross-functional resources to achieve project deliverables on-time and within budget.

The ideal candidate has a passion for the patients we serve and a desire to improve implantable products and business processes. The Program Manager must build strong partnerships across a global cross-functional organization.

A Day in the Life

  • Establish program objectives, schedule, milestones, resourcing, and budget
  • Monitor performance of cross-functional team’s task completion, performance to budget and schedule
  • Meet with stakeholders to discuss program status and goals
  • Lead resolution of all identified issues, ensure robust solutions and schedule recovery
  • Coach, mentor, and challenge Engineers within the group on all technical and schedule deliverables
  • Understand and comply with company policies & procedures and external standards & guidance
  • Partner with internal and external experts to ensure robust technical solutions on projects
  • Lead project decision-making using personal expertise, stakeholder input, and consultation of subject matter experts
  • Generate novel and unique solutions to both engineering and organizational challenges

Must Have: Minimum Requirements
  • Bachelors degree required
  • Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience


Nice to Have

  • Bachelor of Science in Engineering or Science discipline
  • Project Management experience or PMI Certified
  • Experience with implantable medical device manufacturing
  • Working knowledge of Printed Wiring Board (PWB) microelectronics backend assembly processes (die attach, wire-bond, over-mold, surface mount assembly, routing, sawing)
  • Working knowledge of ISO 9001 or ISO 13485 (Quality Management Systems – Requirements)
  • Medical device process development (IQ/OQ/PQ) and risk assessment methods (PFMEA) experience

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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Program Manager

Local Jobs Amazon.com Services LLC
  • United States, Seattle, WA View on Map
  • Post Date : September 26, 2020
  • Apply Before : October 26, 2020
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Job Description

BASIC QUALIFICATIONS
  • Bachelor’s degree in business, marketing, engineering, economics, finance or other quantitative discipline
  • 5+ years of program or product management, vendor management, project management experience
  • 5+ years’ experience working independently in a fast-paced, ambiguous and rapidly changing environment
  • 5+ years’ experience effectively managing and establishing content quality standards and strategy for single-source content management systems
  • 5+ years’ experience of analytical, critical, and data gathering skills, including the ability to translate large amounts of data into actionable solutions
  • Ability to travel up to 25%

PRODUCT LIFECYCLE SUPPORT (PLS) PROGRAM MANAGER

In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.
WW RR&S includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW RR&S, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WW RR&S, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!
Product Lifecycle Support (PLS) is an initiative of WW RR&S and is dedicated to helping customers get the most out of the products they buy, while diverting waste from the landfill. We deliver on these goals by empowering our customers to keep the items they buy longer through our free product support, self-service troubleshooting, repair program, and replacement parts.
PLS is a tight-knit, collaborative, high-trust team and we’re looking for someone who has a passion for working in cross functional environments, in addition to proven technical skills and experience. Join us if you want the opportunity to make a big impact in a quickly growing team while focusing on the planet, not just on the bottom line.

In this role, you will:

  • Create program strategy, roadmap, and execute across the Original Equipment Manufacturers (OEM) pillar helping Customer Support Agents and Amazon customers to get the help they need to keep and use what they purchased.
  • Work cross-functionally with Amazon vendor managers and OEMs to provide customers with product support information.
  • Help our worldwide Customer Support Agents connect customers with OEMs.
  • Develop and evangelize strategies to improve OEM resources, content quality, and usability
  • Continuously develop, monitor, and interpret metrics to assess program effectiveness and customer experience
  • Work with technology, customer service, user experience design, brands, and selling partners worldwide to develop a comprehensive solution to improve customer experience
  • Help develop the product roadmap, business planning and technology choices regarding agent tools, systems, and post purchase products
  • Develop and deliver annual and three year program roadmaps
  • Joining this team gives you the opportunity to help customers use what they bought and buy the right products.

PREFERRED QUALIFICATIONS
  • Demonstrated ability to take ideas from concept to execution
  • Information Architecture, Content Management or Customer Service industry experience preferred
  • Basic understanding of SQL, expert in Microsoft Excel
  • Proven ability to meet tight deadlines, multi-task, and prioritize workloads

“Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.”

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