Resident Service Specialist – PNC West Sound Family Housing

Local Jobs Hunt Military Communities
  • United States, Silverdale, WA View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
  • Share:

Job Description

Position Summary
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all customers. This includes but not limited to providing exceptional customer service to residents, maintaining resident files, resident retention programs, monitoring and responding to social media, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.


Essential Job Functions

  • Serves as the primary point of contact for all resident related inquires.
  • Coordinates and assists with all requests from resident with the property management team. by entering in work orders into YARDI.
  • Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with customers and ensuring all items have been addressed, through to resolution.
  • Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
  • Coordinates move-in dates and administers move in lease documents and home inspection with resident.
  • Coordinate move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
  • Receives rent payments and assure all residents are in good financial standing without any balances on their account. All fees are rent are charged correctly in Yardi.
  • Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
  • Conducts 100% follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction.
  • May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team


Experience and Qualifications

  • High school diploma (or equivalent) required. Bachelor’s degree in Business Administration, Property Management is preferred.
  • Strong customer service skills.
  • Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers.
  • The ability to show houses which may include working in all types of weather conditions.
  • Previous experience in sales preferred.
  • Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
  • Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
  • Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
  • A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
  • Ability to resolve problems independently and responsibility


EEO/ADA

Hunt provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


#ZRHMH

 

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For too long our lives have been dominated by the ‘under one roof’ Industrial Revolution model of work. That era is now over. There is no longer a reason for the daily roll call, of the need to be seen with your butt on your seat in the office. The technology to work remotely and to avoid the daily grind of commuting and meetings has finally come of age, and bestselling authors Jason Fried and David Heinemeier Hansson are the masters of making it work at tech company 37signals. Remote working is the future – and it is rushing towards us.

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Why Working-From-Anywhere-Companies Attract the Best Talent: A Guide for Companies, Employees and Remote Job Seekers

Why Working-From-Anywhere-Companies Attract the Best Talent: A Guide for Companies, Employees and Remote Job Seekers

If your dream job is not related to a location, an office or a cubicle farm, then this book is for you. Look at a job in a totally new way and start enjoying life while being more productive.

Employers will like this book and embrace working-from-anywhere to have more engaged employees, attract top talent and save big on the bottom line.

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Resident Service Specialist – PNC West Sound Family Housing

Local Jobs Hunt Companies
  • United States, Silverdale, WA View on Map
  • Post Date: June 18, 2020
  • Apply Before : July 18, 2020
  • Share:

Job Description

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all customers. This includes but not limited to providing exceptional customer service to residents, maintaining resident files, resident retention programs, monitoring and responding to social media, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.


Essential Job Functions

  • Serves as the primary point of contact for all resident related inquires.
  • Coordinates and assists with all requests from resident with the property management team. by entering in work orders into YARDI.
  • Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with customers and ensuring all items have been addressed, through to resolution.
  • Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
  • Coordinates move-in dates and administers move in lease documents and home inspection with resident.
  • Coordinate move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
  • Receives rent payments and assure all residents are in good financial standing without any balances on their account. All fees are rent are charged correctly in Yardi.
  • Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
  • Conducts 100% follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction.
  • May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team

Experience and Qualifications

  • High school diploma (or equivalent) required. Bachelor’s degree in Business Administration, Property Management is preferred.
  • Strong customer service skills.
  • Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers.
  • The ability to show houses which may include working in all types of weather conditions.
  • Previous experience in sales preferred.
  • Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
  • Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
  • Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
  • A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
  • Ability to resolve problems independently and responsibility

EEO/ADA

Hunt provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


#ZRHMH

 

“How to Find a Job” Books

We may earn a commission if you click on some of the links below and make a purchase at no additional cost to you.


How to Find a Job Books

Finding A Remote Job A Complete Guide – 2020 Edition

Finding A Remote Job A Complete Guide - 2020 Edition

Do you have the right kind of job? How should implementation be staged? Where are you prepared to go for a job? What are the main goals of your job club? Is building culture possible with a remote team?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

VIEW BOOK


Breakthrough Remote Job: Earn rewards for answering questions on products you already used and love. Products such as Microsoft, Linkedin, WordPress, Postmates, Samsung Galaxy Phones, Air BnB etc.

Breakthrough Remote Job: Earn rewards for answering questions on products you already used and love. Products such as Microsoft, Linkedin, WordPress, Postmates, Samsung Galaxy Phones, Air BnB etc.

Earn rewards for answering questions on products you already used and love.

Products such as Microsoft, Linkedin, WordPress, Postmates, Samsung Galaxy Phones, Air BnB etc.

I earn weekly for helping WordPress customers with their problems. My job is to reply emails, chat customers and answer questions, most of which we already have answers to in our HUB and forum.

You can join too as it is available to anyone of any age worldwide.

VIEW BOOK


Remote: Office Not Required

Remote: Office Not Required

For too long our lives have been dominated by the ‘under one roof’ Industrial Revolution model of work. That era is now over. There is no longer a reason for the daily roll call, of the need to be seen with your butt on your seat in the office. The technology to work remotely and to avoid the daily grind of commuting and meetings has finally come of age, and bestselling authors Jason Fried and David Heinemeier Hansson are the masters of making it work at tech company 37signals. Remote working is the future – and it is rushing towards us.

VIEW BOOK


Why Working-From-Anywhere-Companies Attract the Best Talent: A Guide for Companies, Employees and Remote Job Seekers

Why Working-From-Anywhere-Companies Attract the Best Talent: A Guide for Companies, Employees and Remote Job Seekers

If your dream job is not related to a location, an office or a cubicle farm, then this book is for you. Look at a job in a totally new way and start enjoying life while being more productive.

Employers will like this book and embrace working-from-anywhere to have more engaged employees, attract top talent and save big on the bottom line.

VIEW BOOK


Read More

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