Senior Escrow Officer

Local Jobs Zillow Group
  • United States, Phoenix, AZ 85002 View on Map
  • Post Date : September 16, 2020
  • Apply Before : October 16, 2020
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Job Description

About the team

We are a new team that is at the center of Zillow’s efforts to improve the future of home selling for our customers. Together this team is in charge of establishing and developing world class operations for residential real estate transactions, central to our mission to make the process of buying or selling a home a consumer-friendly, state of the art experience that can be launched with just the click of a button and empower people to unlock life’s next chapter.

About the role

An ideal candidate has experience in the title and settlement industry specifically focused on closing purchase transactions in Arizona. Working within a high volume team oriented environment. You possess a hardworking attitude and desire to WOW buyer/seller/lender customers by meeting timelines, communicating proactively and regularly, and serving customers with a positive, appreciative demeanor.

Responsibilities include but are not limited to:

  • Act as liaison between all parties within the home buying/selling ecosystem
  • Communicate and keep all parties fully aware of closing status
  • Align with all regulatory requirements
  • Promote a ‘first time right’ mentality to eliminate errors and rework
  • Drive closing performance, meet closings dates, provide a great customer experience
  • Prepare CD/settlement statements and other closing documents and perform quality review
  • Collaborate with the title department to resolve title issues
  • Address inquiries from buyers, sellers, and lenders in a timely manner
  • Confirm closing dates, locations and schedule signings
  • Balance and disburse funds accurately and timely
  • Coordinate with internal banking and accounting teams in the maintenance of escrow accounts and records

Who you are

You enjoy working in a high energy, collaborative environment. You love helping others. You have excellent communication skills with an ability to balance multiple priorities. Answering the phone is never an interruption, rather, it is an opportunity to show off your skills. You carry yourself professionally and take pride in representing Zillow Closing Services and Zillow Group both internally and externally.


  • 3+ years’ experience preferred performing closing transactions
  • Highly knowledgeable regarding standard closing concepts, practices, and procedures of the real estate settlement industry
  • Full knowledge to successfully perform residential purchase transactions from receipt of contract and earnest money through funding and disbursement
  • Demonstrates ability to calculate discounts, prorations, and commission splits accurately
  • Strong understanding of various title policy forms and typical endorsements
  • Ability to professionally navigate challenging conversations, diffuse conflict situations and resolve closing issues quickly
  • Ability to handle high volume transactions in a paperless environment
  • Exemplary organizational skills
  • Intermediate to advanced experience working within closing software systems and Microsoft Office Applications
  • Experience with ResWare a plus

Get to know us

At Zillow Group, we’re powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don’t just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly’s Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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