Senior Product Manager, Amazon Hub Shopping CX | Amazon.com Services LLC | 68,352 reviews

Local Jobs Amazon.com Services LLC in Product & Project Management
  • United States, 68,352 reviews View on Map
  • Post Date : January 14, 2021
  • Apply Before : February 13, 2021
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Job Description

  • Bachelor’s degree
  • 5+ years product management or relevant working experience
  • Strong analytical and quantitative experience with the ability to use data and metrics to drive roadmaps, back up assumptions and recommendations, and drive actions

Join us to make history as we build a world-class Amazon Hub pickup and returns customer experience! Amazon Hubs are free-standing, self-service kiosks (“Lockers”) and walk-up, full-service locations (“Counters”) located around the world in convenience stores, grocery stores, shopping centers, transit stations, multifamily buildings and other retail locations where Amazon customers can pick up their orders. Amazon Hub is growing exponentially and globally to meet the continuing customer interest in buy online and pickup in store.

We are seeking a dynamic, customer-obsessed product leader to join the Amazon Hub CARE (Customer Acquisition, Retention and Engagement) Product team and drive the vision of making Amazon Hub the preferred pickup choice for customers who want their Amazon orders convenient, secure, fast and free. As a Sr. Product Manager for Shopping CX you will be required to think strategically, prioritize ruthlessly, and build strong relationships with a wide range of stakeholders to drive forward CX improvements with a direct impact on Amazon customers worldwide as well as the success of the Amazon Hub business. You will work closely with tech, finance, marketing and other business stakeholders to innovate in this role. To be successful, you will need to be an experienced product manager and problem solver. You will work independently and must be comfortable influencing across multiple teams at all levels, both internally and externally.

The ideal candidate will be passionate about the intersection of Product and Design and building customer-facing features. You should demonstrate strong interpersonal, business acumen, and data analysis skills, including experience with A/B testing, financial modeling and cross-functional stakeholder management.

Specific responsibilities include but are not limited to:

  • Build strong relationships with internal and external stakeholders to create buy-in for the product vision and collaboratively drive a global strategy.
  • Define the roadmap, requirements and customer experience to enhance discoverability for pickup options throughout the online shopping customer experience, and innovate to build a seamless post-ordering experience.
  • Manage the end-to-end implementation of customer-facing projects, including A/B testing, post-launch measurement and global scaling.
  • Measure and analyze existing products and use cases for opportunities to innovate.
  • Write clear product strategy and requirements documents that reflect close coordination with business, design and development teams.
  • MBA preferred
  • A/B testing experience
  • Outstanding stakeholder management and influencing skills
  • Product, program or project management experience in retail or logistics and planning
  • An entrepreneurial mindset, with the ability to work independently to deliver results
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing cross functional teams, both internally and externally

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

 

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