The Specialty Subject Matter Expert II will demonstrate and utilize professional conduct when interfacing with staff and clients. This position provides assistance to the Program Supervisor in the areas of daily work distribution, quality monitoring and auditing, program and system documentation development and training, client interaction on processes, program performance and feedback on staff performance.
- Report on program performance indicators and metrics both internal and external
- Serve as a primary contact for staff in regard to system process and system utilization questions
- Motivate and lead team for positive service outcomes
- Identify and escalate problems and defects in process and process flow
- Perform system testing to insure defect free application releases
- Ensure timely and accurate departmental reports
- Identify opportunities and implement strategies for staff and process improvement
- Monitor CSRs and/or Case Managers to ensure program metrics are being met
- Effectively work on more complex roles and projects
- May assist with User Acceptance Testing to support program.
- Support maintenance of work instructions and reference material.
- Oversee issues and track trends for the team and clients.
- Other duties as assigned
Minimum (Required) Qualifications:
- Skilled in verbal and written communication
- Strong computer skills required; preferably Microsoft Word or Excel software applications
- Strong attention to detail and the ability to accurately enter and analyze data
- Bachelor’s degree
- Vocational or technical training
- Project knowledge experience
- Knowledge of Medical Terminology
- Intermediate knowledge level of writing and reviewing test cases
- Ability to resolve problems independently
- Ability to carry out instructions furnished in written, oral or diagram form
- Adaptable to changing priorities as needed
- Exceptional analytical, investigation, and problem solving skills
- Ability to manage multiple priorities concurrently
- Strong customer service skills; including ability to convey compassion for patients
Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment.
Disclaimer: The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job.
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.