Sr. Data Scientist, Member Services Analytics

Local Jobs Etsy in Data Scientist
  • United States, Brooklyn, NY 11201 View on Map
  • Post Date : September 19, 2020
  • Apply Before : October 19, 2020
  • Share:

Job Description

Company Description
As an Etsy employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to keep commerce human.

Job Description

Data scientists at Etsy use refined methods to generate insights that advise business, engineering, and product decisions across the company. We collaborate with partner teams through all stages of development: providing insight into current performance via clear metrics and dashboarding, actively uncovering opportunity areas, crafting novel analyses and experiments to test hypotheses, analyzing the impact of our efforts, and highlighting takeaways.

Learning new skills and techniques is not only a requirement but a perk of the job; we are always looking for opportunities to grow. Our mission is to enable our partner teams with metrics focused decision frameworks and resources, and tell the story of we attract, retain, and support our buyers and sellers — to teams, to senior management, and to the community.

In this role, you would partner closely with our Member Services team. Our Member Services team furthers Etsy’s mission to keep commerce human by providing world-class customer support to buyers and sellers and maintaining marketplace health. Data scientists enable this effort by delivering clear insights using industry-leading measurement techniques, and providing access to metrics, data, and tools needed for decision-making and optimization at all levels of the organization.

This role is located in Brooklyn, NY and is part of our Analytics and Strategic Finance team.


About the Role:

  • Transform raw data into impactful analysis characterized by strong data governance/documentation, advanced techniques, and strong recommendations

  • Play a foundational role in deciding how we can improve Etsy customer support by identifying and helping execute on opportunities for improving operational efficiency and Etsy’s support experience through analysis of team workflow, customer support (email, phone, chat) and transactional data

  • Partner with Member Operations management; clearly present analyses that shed light on the customer support experience, identify high-impact opportunities for improvement, and drive teams’ decision-making

  • Identify critical metrics to understand the performance of the ongoing processes and new initiatives, develop reporting dashboards to track progress, and ingrain these metrics into teams’ day-to-day decision-making

  • Occasionally lead support-focused experimentation tracks, help teams set strong hypotheses, and deliver robust analysis of experiment results

  • Continually evaluate and refine your technical toolkit; teach what you learn to the team

Qualifications

About You:

  • 3-5 years experience as a data analyst/scientist or in a quantitative role in which you extracted meaning from big data sets with little engineering support

  • Proficient in SQL and have familiarity with either R or Python. Bonus points for experience with additional scripting languages (Spark, PHP, Ruby, etc.)

  • Experience with Looker, Tableau, or other data visualization software a plus

  • Pursue opportunities to advance your technical skill set and to apply new methods to impactful questions

  • Communicate insights verbally, visually, and in writing and care deeply about the quality and integrity of your work

  • Curious, independent, analytically-minded individual who enjoys thinking about and solving complex and nuanced problems

  • Committed to reproducible work and have picked up tools to this end; you can teach others how to make their own work better and more efficient

  • Passionate about subjects such as data visualization, metric focused decision frameworks, and statistical analysis techniques

  • Understanding of the principles of A/B testing, and methods for crafting and analyzing experiments a plus

  • Experience supporting member support focused organizations a plus

Additional Information

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

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Sr. Data Scientist, Member Services Analytics

Local Jobs Etsy in Data Scientist
  • United States, Brooklyn, NY 11201 View on Map
  • Post Date : September 16, 2020
  • Apply Before : October 16, 2020
  • Share:

Job Description

Company Description

As an Etsy employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to keep commerce human.

Job Description

Data scientists at Etsy use refined methods to generate insights that advise business, engineering, and product decisions across the company. We collaborate with partner teams through all stages of development: providing insight into current performance via clear metrics and dashboarding, actively uncovering opportunity areas, crafting novel analyses and experiments to test hypotheses, analyzing the impact of our efforts, and highlighting takeaways.

Learning new skills and techniques is not only a requirement but a perk of the job; we are always looking for opportunities to grow. Our mission is to enable our partner teams with metrics focused decision frameworks and resources, and tell the story of we attract, retain, and support our buyers and sellers — to teams, to senior management, and to the community.

In this role, you would partner closely with our Member Services team. Our Member Services team furthers Etsy’s mission to keep commerce human by providing world-class customer support to buyers and sellers and maintaining marketplace health. Data scientists enable this effort by delivering clear insights using industry-leading measurement techniques, and providing access to metrics, data, and tools needed for decision-making and optimization at all levels of the organization.

This role is located in Brooklyn, NY and is part of our Analytics and Strategic Finance team.


About the Role:

  • Transform raw data into impactful analysis characterized by strong data governance/documentation, advanced techniques, and strong recommendations

  • Play a foundational role in deciding how we can improve Etsy customer support by identifying and helping execute on opportunities for improving operational efficiency and Etsy’s support experience through analysis of team workflow, customer support (email, phone, chat) and transactional data

  • Partner with Member Operations management; clearly present analyses that shed light on the customer support experience, identify high-impact opportunities for improvement, and drive teams’ decision-making

  • Identify critical metrics to understand the performance of the ongoing processes and new initiatives, develop reporting dashboards to track progress, and ingrain these metrics into teams’ day-to-day decision-making

  • Occasionally lead support-focused experimentation tracks, help teams set strong hypotheses, and deliver robust analysis of experiment results

  • Continually evaluate and refine your technical toolkit; teach what you learn to the team

Qualifications


About You:

  • 3-5 years experience as a data analyst/scientist or in a quantitative role in which you extracted meaning from big data sets with little engineering support

  • Proficient in SQL and have familiarity with either R or Python. Bonus points for experience with additional scripting languages (Spark, PHP, Ruby, etc.)

  • Experience with Looker, Tableau, or other data visualization software a plus

  • Pursue opportunities to advance your technical skill set and to apply new methods to impactful questions

  • Communicate insights verbally, visually, and in writing and care deeply about the quality and integrity of your work

  • Curious, independent, analytically-minded individual who enjoys thinking about and solving complex and nuanced problems

  • Committed to reproducible work and have picked up tools to this end; you can teach others how to make their own work better and more efficient

  • Passionate about subjects such as data visualization, metric focused decision frameworks, and statistical analysis techniques

  • Understanding of the principles of A/B testing, and methods for crafting and analyzing experiments a plus

  • Experience supporting member support focused organizations a plus

Additional Information

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

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