Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: Work closely with the Head of TPX Business Operations and Business Technology Office to lead Business Operations, Planning and Program Execution for the Technology Platforms & Experiences (TPX) organization and the leadership team. This position will partner with the Sr. Director, TPX Business Technology Office to lead the TPX operating rhythms, and liaise with the Domain Business Operations leaders on all aspects of day to day business operations, including: workforce management, financial governance, investment decisioning, program management, communications, stakeholder engagement and employee engagement. In addition, the TPX Strategic Initiatives and Central Program Execution as well as Planning Portfolio Management functions will also report into this role.
The Sr. Director of TPX Business Operations promotes solid execution and fact-based decision-making across the organization; acting as the ‘connective tissue’ that links all aspects of the organization seamlessly. The TPX organization designs, builds and operates the technology foundation of the company, including core infrastructure, security architecture, engineering & operations, site reliability engineering, corporate IT, developer tools and frameworks, and company architecture and future technology innovation. The Sr. Director of TPX Business Operations will ensure our operating model, OKR’s, investment plan and portfolio are designed and implemented to deliver against the defined strategy.
Key responsibilities include:
Operating rhythms and routines: Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews, leadership off sites, All Hands, etc. Set the agenda, participate in the meetings, document decisions, and communicate outcomes.
Innovative process improvement and effectiveness: Identifying gaps or improvements, designing proposed changes, socializing with leadership, and developing policies and/or processes necessary to implement decisions made by the leadership team.
Strategic Initiative Management Office (SIMO): Act as the escalation point and ‘air traffic control’ across domains to manage the integrated governance, risk management and strategic alignment for TPX’s most important initiatives.
Special project planning and execution: Serve as on-the-ground execution for a wide variety of cross-functional projects for the TPX leadership team. Ability to navigate internal networks and build internal consensus is important.
Leadership extension to TPX BizOps community: Act as an extension to the Head of TPX Business Operations in managing relationships with the Domain Business Operations leaders. Ensure bi-directional accountability on driving closure on requests and activities across the Business Operations scope: communications, finance and budget management, workforce management, vendor management, training and development, engagement and culture, and events management.
Planning and Portfolio Management: Guide the strategic direction and support quarterly planning, resource allocation process, value realization, and standards Planning & Portfolio Management processes across TPX.
Strategic thinker: Bring outside-in thinking to the organization, highlighting industry trends that should be considered and evaluated.
Outcome and metrics tracking/reporting: Work closely with leaders across the organization to develop goals and Objectives and Key Results; develop systems for managing performance against those goals. Ensure that our key efforts and initiatives are aligned to our strategic priorities.
The ideal candidate has proven experience working closely with executives, in a fast-paced environment; applying strong consultative skills, including business acumen, customer empathy, and the ability to influence and partner. This person thrives in a dynamic, global, fluid, matrix environment and is results-focused. Is comfortable leading from both the front and the rear, as situations dictate. History in communications, business & strategy development preferred.
Proven ability to:
- Apply articulate thought leadership
- Gain and maintain leadership trust
- Navigate ambiguous situations successfully
- Manage and execute complex projects
- Drive strong operational efficiency
- Develop and finalize executive presentations
- Facilitate dialogue across multiple business units, functions, geographies, business partners and Centers of Excellence
- Tell a story, build a narrative, craft a storyboard, and develop PowerPoint slides.
- Basic excel modeling
- Business acumen
- High degree of emotional intelligence and discretion
- Strong personal values, i.e., personal integrity and acting in good faith
- Good judgment
- Collaborative team player
- Agile and flexible
- Highly analytical
- Highly organized
- Strong EQ
We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.