- Experience implementing repeatable processes and driving automation or standardization
- 5+ years of experience in program or project management
- A Bachelor’s degree or higher
- Experience owning program strategy and end to end delivery
- Experience defining and executing against program requirements
The Selling Partner Premium Services (SPPS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions.
The SPPS Program Management team is responsible for building robust processes, identifying opportunities for improvement, and partnering with dependent teams to improve tools and systems for internal and external customers. The Sr. Program Manager will develop, standardize, and automate processes to drive efficiency and scalability for the SPPS Program. They will work closely with engineering, product management, operations, marketing, and Retail to improve the Selling Partner experience and drive business results through continuous improvement. ACES (Amazon Customer Excellence System) is Amazon’s program for driving process and customer experience improvement. ACES brings together the tools of Lean, Six Sigma, technology, and Amazon’s customer-obsessed culture, to create process excellence.
The ideal candidate is highly analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build effective relationships with key stakeholders. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.
- MBA preferred
- Lean/Six Sigma experience
- Experience with business analysis and expertise in Excel
- Proven experience and proficiency in effective written and verbal communication
- Demonstrated ability to manage multiple projects, prioritization, planning and task delegation
- Ability to think and react in a high energy, fast-paced environment
- Sound business judgment and analytical thinking skills as well as a proven track record of taking ownership and delivering results
“How to Find a Job” Books
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Do you have the right kind of job? How should implementation be staged? Where are you prepared to go for a job? What are the main goals of your job club? Is building culture possible with a remote team?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Breakthrough Remote Job: Earn rewards for answering questions on products you already used and love. Products such as Microsoft, Linkedin, WordPress, Postmates, Samsung Galaxy Phones, Air BnB etc.
Earn rewards for answering questions on products you already used and love.
Products such as Microsoft, Linkedin, WordPress, Postmates, Samsung Galaxy Phones, Air BnB etc.
I earn weekly for helping WordPress customers with their problems. My job is to reply emails, chat customers and answer questions, most of which we already have answers to in our HUB and forum.
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For too long our lives have been dominated by the ‘under one roof’ Industrial Revolution model of work. That era is now over. There is no longer a reason for the daily roll call, of the need to be seen with your butt on your seat in the office. The technology to work remotely and to avoid the daily grind of commuting and meetings has finally come of age, and bestselling authors Jason Fried and David Heinemeier Hansson are the masters of making it work at tech company 37signals. Remote working is the future – and it is rushing towards us.
Why Working-From-Anywhere-Companies Attract the Best Talent: A Guide for Companies, Employees and Remote Job Seekers
If your dream job is not related to a location, an office or a cubicle farm, then this book is for you. Look at a job in a totally new way and start enjoying life while being more productive.
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