Support Engineer – Amazon Go | Amazon.com Services LLC | 68,352 reviews

Local Jobs Amazon.com Services LLC in Customer Support & Success
  • United States, 68,352 reviews View on Map
  • Post Date : January 14, 2021
  • Apply Before : February 13, 2021
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Job Description

  • Bachelor’s Degree in Computer Science, Information Systems, Engineering or relevant major and/or relevant industry experience
  • Ability to deliver projects with aggressive schedules.
  • Willingness and ability to travel 50-75% of the year domestically
  • Ability and willingness to multi-task and learn new technologies quickly
  • Experience in troubleshooting software systems
  • Experience with one or more of the following; networking (Cumulus, Juniper, or Cisco), structured cabling / low voltage cabling, power infrastructure, infrastructure systems (DHCP, DNS, RADIUS), or IT Support and Troubleshooting.
  • Must be able to work with arms above head
  • Must be able to work on a ladder
  • Must be able to lift up to 49 pounds with or without reasonable accommodation

The Team: Amazon Go is a new kind of store with no lines and no checkout. You simply use the Amazon Go app to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and go. Our checkout-free shopping experience is made possible by our Just Walk Out Technology. It automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our technology uses computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA. We’re looking for people who want to join an ambitious team that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design. Additionally our team supports other Amazon Retail locations including Amazon Bookstores, Amazon 4-Star Stores, Popup Kiosks, and labs.

In this role you’ll have the opportunity to get in on the ground floor of a game-changing initiative. You’ll be working on challenging problems that need creative solutions. You should be comfortable building process, challenging assumptions, and thinking of creative ways to tackle challenges.

Everyone on the team needs to be entrepreneurial, wear many hats and cooperate in a highly collaborative environment that’s more startup than big company. We’ll need to take on problems spanning various domains, including Network Engineering, Hardware Design, Process Optimization, Process Documentation and work standardization.

The Tech Launch Engineer will leverage their leadership and technical capabilities to lead technical installations in the field, identify and manage risks, resolve issues and escalate where appropriate to drive new Amazon Retail store builds to successful completion. Through engagement with various internal teams, external vendors, and key suppliers, you will deliver in-store technology on time. You will play an active role in implementing business and functional deliverables in partnership with other technology leaders within the team.

You will help solve a variety of technical challenges and mentor other engineers. You will work with you peers to consistently raise the bar by reducing cost, complexity, and ambiguity out of the new store launch process. Additionally, you will play an active role in defining the installation processes for our technologies in partnership with other technical teams within the organization. You will support a variety of business initiatives in different regions. You will work on challenging, situations daily and given the size of this initiative, you’ll have the opportunity to work with multiple technical teams at Amazon in different locations. Be prepared to develop a solution and then scale it to meet the business needs. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems that may have never existed.

  • Prior project or program management experience is a plus
  • Excellent written communication skills
  • Experience creating technical documentation or standard operating procedures for deployment, troubleshooting, or repair of IT equipment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

 

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