Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description Summary: PayPal’s Technical Account Management team consists of experts creating and sustaining technical relationship with some of the biggest Enterprise merchants of PayPal. This is a client facing technical team with the Global Professional Services team working with PayPal’s Engineering, Product, Sales, Operations and Legal organizations. As a Technical Account Manager, you will use your technical leadership combined with your business and cross-functional collaborative skills to drive value for our merchants and PayPal. The ideal candidate is a motivated self-learner who is passionate about creating delightful experiences for our merchants.
Primary Job Responsibilities:
In this role, the Technical Account Manager will manage a portfolio of large merchants in North America region. This role provides many opportunities for creative and challenging problem solving.
- Act as the primary point-of-contact for all technical activities post launch for managed merchants. Do hands-on troubleshooting and ensure that their day-to-day technical challenges are resolved in a timely and professional manner.
- Pro-actively monitor managed merchants’ PayPal Integration health at all times with real time monitoring tools.
- Have a good understanding of PayPal products and their underlying architecture.
- Perform regular technical audits on merchants’ PayPal integration; provide code samples and recommendations for optimizing it and ensuring PayPal best practices are adopted.
- Take part in regular technical account reviews and provide them with insights and analytics.
- Advocate new PayPal product adoption as well as identify new opportunities where PayPal products and technologies can better fit in merchants’ strategy and architecture.
- Represent merchant’s voice while providing feedback to PayPal’s product and engineering teams to help prioritize the product roadmap accordingly.
- Develop strong working relationships across all levels and functions to drive value for our merchants and PayPal.
- Advocate for the team and represent team’s interests when working with other internal teams and stakeholders.
- Build and document knowledge about merchant technical setups.
Required skills and experience:
- Bachelor’s degree in Computer Science Engineering or equivalent experience.
- 5+ years of prior experience as a technical consultant, software engineer, support engineer or partner/sales engineer preferably in Professional Services.
- Working knowledge of firewalls, proxies, TCP/IP, network security and information security.
- Experience with SQL, data visualization and monitoring tools, Linux/Unix.
- Excellent written and oral communication and presentation skills including speaking to technical and business audience.
- Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives.
- Experience in payments domain is preferred.
We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.