Technical Service Representative

Local Jobs Thermo Fisher Scientific
  • United States, Lenexa, KS 66062 View on Map
  • Post Date : September 16, 2020
  • Apply Before : October 16, 2020
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Job Description

Key Responsibilities:

  • Acquire basic use of computer system for purposes of information retrieval and order entry.
  • Receive and process customer calls and emails, providing technical assistance, support and follow-up.
  • Record daily calls and all appropriate information.
  • Assist with calls regarding product discrepancies, document appropriately and follow-up where necessary.
  • Notify customers of Quality Systems field notifications.
  • Provide proactive technical support to customers requiring special handling from an assigned region(s).
  • Interface frequently with other departments to provide seamless support to customers and the field sales organization.
  • Optimize sales performance through a partnership with the Customer Care Representative, the Customer and Field Sales; ensure maximum customer satisfaction by resolving customer concerns in the most timely and efficient manner possible. Communicate the final resolution of all product issues to the Customers, Field/Internal Sales Representative(s), and internal personnel, if required.
  • Assist with calls from Field/Internal Sales Representative(s).
  • Provide technical support for Order Entry, Customer Service and other Thermo Fisher Scientific personnel regarding product inquiries, availability and catalog numbers.
  • Provide in-house personnel with information on product requests and other competitive activity.
  • Work with Product Managers to keep product information up to date, and to keep Technical Service Department informed of product up-dates.
  • Attend professional workshops and seminars as assigned.
  • Prepare and present training topics on what is current in microbiology.
  • Promote Microbiology Division as Technical Service Representative at tradeshows and attend outside functions associated with these events.
  • Review outside Technical Publications for applicability to Microbiology Division.
  • Assist Customer Service and Order Entry with orders and phone calls as needed.
  • Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management.
  • Perform customer conversion validations.
  • Occasional travel for onsite customer visits.

Minimum Requirements/Qualifications:

  • Possess degree in Medical Technology, Microbiology or similar clinical laboratory science.
  • Possess experience in the area of clinical laboratory science, medical technology, particularly microbiology.
  • Possess excellent oral and written communication, and problem-solving skills.
  • Must be proficient in Microsoft Office, including Word, Outlook and Excel.
  • Prefer the ability to work without direct supervision.
  • Prefer telephone or sales experience.
  • Experience specializing in the area of Molecular Microbiology in a clinical and/or food safety laboratory, including RT-PCR, is a plus.

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