Technology Solution Implementation Professional 2 | Humana | Louisville, KY

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  • United States, Louisville, KY View on Map
  • Post Date : November 19, 2020
  • Apply Before : December 19, 2020
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Job Description


The Technology Solution Implementation Professional 2 evaluates business requirements and designs/creates test cases and test strategies/plans across multiple interrelated projects. The Technology Solution Implementation Professional 2 also isolates, reproduces, and tracks defects and verifies fixes for Humana’s IVR Provider Watson Tool. Develops test data and procedures for ensuring the software products meet organization standards and end-user requirements. Very familiar with the software development cycle and quality assurance methodologies. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

  • Responsible for test case execution

  • Perform user acceptance, regression, and enhancement testing per outlined project deadlines

  • Responsible for opening defects on deliverable which are not functioning according to the defined requirements

  • Create necessary testing documents per project/release guidelines

  • Create and request common data

  • Attend testing meetings that support scheduled system releases

  • Review vision/scope documents for system impacts for enhancement implementation

Required Qualifications

  • Bachelor’s degree in Business Administration, Computer Science or a related field

  • Minimum of 2 years of user acceptance testing (UAT) experience, process mapping, and/or project management

  • Experience working with IVR testing tools (Cyara or Hammer) to create and run regression testing

  • Prior experience problem solving and consulting within complex environments

  • The ability to meet organization standards and end-user requirements

  • Proficient in MS Office: Word, PowerPoint, Excel, Outlook

  • Work At Home (WAH) – Temporary Due to COVID-19 emergency. Please note this permanent position allows you to work at home indefinitely until further notice. See additional information in section below.

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10×1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

  • Experience in technical writing

  • Master’s Degree of Business Administration, Computer Science or a related field

  • Experience creating and entering test cases into the Software Quality Integrated Development Support System (SQuIDS)

  • Project management experience

  • Product management experience

  • PMP certification through Global Certification Organization (Ex: PMI)

  • Six Sigma Certification

Additional Information

Work Location
: Louisville, KY (Waterside Building)
Work Style: Traditional office setting (Post Covid-19)

If you are located in the Louisville, KY market. You will be temporarily working at home due to COVID-19
. In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, this position may be subject to temporary work at home requirements for an indefinite period of time. The remote requirements include a minimum internet connection speed of 10m x 1m, and a dedicated secure home work-space. Humana continues to monitor the situation, and will adjust service levels as the COVID-19 situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive a correspondence inviting you to participate in a Modern Hire Text interview. In this interview, you review a set of interview questions over your phone or computer and you will provide text responses to each question. You should anticipate this interview to take about 15 to 20 minutes. Your text message interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours


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