UX Researcher, Prime Video

Local Jobs Amazon.com Services LLC
  • United States, Seattle, WA View on Map
  • Post Date : October 16, 2020
  • Apply Before : November 15, 2020
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Job Description

  • 4+ years of experience contributing to the design of successful digital products and services, with a strong portfolio that illustrates how your research contributed to this success.
  • Broad experience with the full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.
  • Experience designing and running original experimental research on digital products and services.
  • Solid understanding of the design process and how research is appropriately integrated at each phase.
  • Deep understanding of human motivations, capabilities, and limitations as applied to the design of interactive systems.
  • Facility for uncovering root causes of good or bad research results for a given UI design; able to deconstruct product interfaces from a system-wide view into meaningful and useful component parts, and demonstrate the significance of each part’s relationship to the other parts, and to the system as a whole.
  • Solid grasp of quantitative data analysis and inferential statistics.
  • Exceptional written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
  • Ability to independently drive multiple concurrent projects in an agile environment.
  • Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.
  • Experience researching and developing experiences for global markets.
  • Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.
  • MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.

Amazon Prime Video delivers hundreds of thousands of movies, TV series, and live events to tens of millions of customers globally via the web and a wide range of mobile and living room devices.
The Prime Video Research & Planning team delivers rigorous insights that fundamentally shape and continuously improve the Prime Video customer experience. This growing team is currently seeking a UX Researcher to join us in this mission at our downtown Seattle studio.

In this role, you will:

  • Help product teams and leadership determine the right research questions to ask, creating long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals.
  • Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.
  • Synthesize a wide range of primary and secondary data types to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
  • Successfully persuade decision makers at all levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our service.
  • Translate insights into measurable customer experience outcomes aligned to business goals.
  • Work with design, product management, engineering, and marketing, partners to develop innovative end-to-end solutions that address top outcomes, and iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong.

  • PhD in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field a plus
  • Experience in the utilization of behavioral data and the design and analysis of A-B tests a plus.
  • Skill in use of data analysis, data visualization, and knowledge management tools a plus (e.g., Tableau).
  • Skill in developing rapid UI prototypes and data collections tools a plus.

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